Manager, Training & Professional Development

At Brightspot®, we believe technology should enable content-focused teams to work smarter, faster, and more seamlessly to move businesses forward. Our world-class delivery team has decades of collective experience supporting digital transformation efforts for some of the world’s most well-known companies – from eCommerce brands and media organizations to corporate businesses. Brightspot prides itself on being a leading content management system built to grow and adapt to any business.

Do you want to work hard alongside smart and talented product managers, engineers, and designers every day? Do you excel when you are smack in the middle of a challenging project, thrive when things get complex, and yawn when everything is going according to plan? Do you actually want to like your clients and coworkers?

The Manager, Training & Professional Development will be responsible for designing and developing new hire, career, and professional growth programs for Brightspot employees, partners, and customers. They will assess company-wide developmental needs to drive training initiatives, and identify and arrange training solutions. This position actively searches, creatively designs, and implements effective methods to educate and enhance growth, performance, and productivity.

Responsibilities

• Design and implement training courses, including the corresponding learning objectives, lessons, and assessments, in collaboration with various subject matter experts in software engineering, product management, quality assurance, devops, and more
• Collaborate with hiring managers to develop onboarding curricula for new hires
• Establish ongoing product training to keep employees, partners, and customers up to date on platform enhancements and new features
• Serve as the primary administrator of Brightspot's Learning Management System, Brightspot Academy, powered by Absorb LMS
• Review results and comments from employee performance reviews and pulse surveys to help identify high priority training needs that will enhance employee performance and engagement
• Work with department leaders to develop continuing education curricula to address areas of need, track completion, and create opportunities to consistently reinforce learnings; including researching, evaluating, and selecting programs as needed
• Identify one-off training opportunities specifically targeted to individuals or groups of employees that would benefit their long-term professional growth
• Develop new internal training initiatives that engage employees and provide ample opportunity for them to share their work and educate their colleagues

Qualifications

• 5+ years professional experience
• Experience with learning management and performance management systems
• Background in coaching or education.
• Superb communication skills and entrepreneurial spirit
• Curiosity to explore and understand the various needs of ranging departments
• Innovative problem solver and critical thinker

At Brightspot®, we value diversity and strive to create an inclusive environment where all employees can thrive. We are an equal opportunity employer and welcome applicants from all backgrounds and experiences.

Visit www.brightspot.com and follow us on Twitter @TeamBrightspot to learn more about our story and solutions!