Manager, Training & Professional Development

Responsibilities

• Collaborate with department leads to develop onboarding curricula for new hires
• Establish ongoing product training to keep all employees up to date on platform enhancements and new features
• Oversee the adoption and implementation of a Learning Management System to revamp the existing Brightspot Academy employee and partner training
• Plan and execute employee review cycles throughout the calendar year
• Analyze data from review cycles and develop action items to support continued employee growth
• Review results and comments from pulse surveys, present findings to department leaders, and define department-specific goals to improve employee engagement
• Work with department leaders to develop continuing education curricula to address areas of need, track completion, and create opportunities to consistently reinforce learnings; including researching, evaluating, and selecting programs as needed
• Identify one-off training opportunities specifically targeted to individuals or groups of employees that would benefit their long-term professional growth
• Develop new internal training initiatives that engage employees and provide ample opportunity for them to share their work and educate their colleagues

Qualifications

• 5+ years professional experience
• Experience with learning management and performance management systems
• Background in coaching or education.
• Superb communication skills and entrepreneurial spirit
• Curiosity to explore and understand the various needs of ranging departments
• Innovative problem solver and critical thinker