Manager, Transfund Operations

Req ID: 72860

Job Location: Oklahoma: Tulsa OK

Areas of Interest: Commercial Banking, TransFund Debit Card & Merchant Processing; Bank Operations

Pay Transparency Salary Range: Not Available

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states - Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies

Bonus Type

Formula Based

Summary

If you are looking for a job that combines a passion for innovation, an opportunity for growth, and a culture of teamwork, then you've come to the right place.

Headquartered in Tulsa, Oklahoma, TransFund, a business unit owned by BOK Financial, is a top-ten ATM network and debit, credit and merchant processor serving financial institutions and companies throughout the U.S. and Virgin Islands. With more than 46 years of experience in the financial services industry, TransFund delivers exceptional payment processing solutions with service, knowledge and consultation, so that clients can differentiate themselves, compete with companies of any size, and profitably expand their business.

Job Description

The Manager, TransFund Operations is primarily responsible for all operational and personnel management of three (3) distinct groups: TransFund Operations, the TransFund Help Desk, and Card Services. This position also manages the reconcilement of ATM operational work for all BOKF banks. In addition, this position manages the balancing and settlement of all TransFund-serviced ATMs, network interchange settlement, card file maintenance, the VCC fraud monitoring service, and monetary and adjustment processing. Performs complex research and monetary error investigations. Interfaces with TransFund clients, other networks, processors, Visa, MasterCard, Cirrus, Plus, third-party vendors and personnel of other departments within BOKF to ensure high levels of operational service and efficiency are maintained.

Team Culture

We are committed to building an encouraging, caring, and supportive team environment that fosters personal development and professional growth. We are owners. Every day, we take initiative-with integrity and courage-to make our company and our clients stronger.

How You'll Spend Your Time

• You will determine work priorities and scheduling, and you will be responsible for all staffing, training, and performance evaluations.
• You will manage the TransFund Help Desk to ensure top quality customer service and responsiveness.
• You will manage the balancing and settlement of all TransFund-serviced ATMs and related monitoring and adjustment processing.
• You will identify and recommend revisions to existing internal policies and procedures, as well as develop and maintain policies and procedures manuals for TransFund Operations.
• You will interface with clients, merchants, and vendors to facilitate customer service, resolve technical problems, and ensure compliance with the multitude of regulations governing the EFT and debit card industries.
• You will serve as technical consultant and will act as the ultimate decision maker for all operational matters.

Education & Experience Requirements

The required level of knowledge is normally acquired through completion of a Bachelor's Degree in Business and 8-10 years' experience in an EFT processing environment, at least 3-5 years of which have been in a supervisory capacity; Or equivalent work experience of 14-16 years in a related environment.

• Advanced knowledge of Visa/MasterCard/Cirrus/Plus Operating Regulations, Regulations E, O, Z and CC, OFAC and FACTA, US Patriot Act
• Advanced knowledge of ATM and debit card network processing, bank operations policies and procedures, exception processing, payments/collections, ACH and other electronic network services and operations
• Advanced knowledge of debit card and ATM balancing and reconcilement
• Advanced knowledge of Accounting principles and practices
• Excellent PC skills including word-processing and spreadsheet software
• Excellent interpersonal skills including oral and written communication skills
• Excellent customer contact skills and knowledge of customer service
• Excellent supervisory/management skills

Working Conditions & Physical Requirements

Office

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

If you are interested in a career with BOK Financial text "BOKF" to 25000 to engage with Olivia our virtual recruiting assistant.

BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact [email protected] with any questions.