Manager - UHC COVE - Consumer

• Provide positive leadership presence and shadow including effective communications coaching setting clear expectations and holding direct reports accountable
• Establishing meaningful connections with team members creating an environment of belonging and empowerment and investing in the development and growth of our talent
• Hire train and supervise operational staff and conduct performance reviews that allow for continuous growth and development of team members
• Identify inefficiencies and implement strategies to improve processes and enhance productivity ensuring high quality and consistency while maintaining change resistance to ensure department progress can continue
• Monitor and analyze operational performance metrics to ensure targets are met while identifying operational risks and developing mitigation plans when needed
• Liaise with other department heads and executives to align objectives and strategies through discovery calls and presentation of deliverables
• Collaborate with leaders across the enterprise to create and leverage relationships that support flawless execution on commitments and improved consumer outcomes
• Address any operational issues or emergencies promptly and efficiently during Critical Response events which may include occasional non-traditional business hours
• Contribute new ideas to solve challenging business problems. This includes but is not limited to changes in policy procedure market trends and technology (internal and external tools or applications)
• Collaborate with senior management in developing strategic plans for operational activity and gaining buy-in support from strategic partners
• Ensure that resources (human technological financial) are allocated effectively

• 3+ years of experience working in a call claim or back-office production environment
• 1+ years of direct people management or 2+ years matrixed management experience
• 1+ years of experience interpreting and analyzing large data sets
• Experience working in a fast-paced frequently changing team environment
• Demonstrated leadership ability to influence and drive outcomes without direct authority
• Demonstrated ability to be proficient at assessing business risks/issues and ability to distinguish items you are empowered to resolve from those that need to be escalated
• Proven exceptional relationship skills and solid emotional intelligence
• Proven excellent presentation skills - clear and concise written & verbal communication skills
• Demonstrated ability to collaborate with senior and executive leaders
• Must live in the state of Minnesota and be able to work in the Minnetonka MN office 4 days a week & 1 remote day

• Intermediate to advanced skillset in Microsoft Office applications specifically in PowerPoint and Excel
• Demonstrated ability to thrive in a performance driven culture
• Demonstrated ability to be creative flexible and have solid problem solving and time-management skills
• Demonstrated ability to multi-task and prioritize both individually and for a large team
• Proven solid organizational skills with ability to manage to deadlines and drive assigned projects to completion

What We Do

Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

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