Manager, Warranty

The Company:

Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work – we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact.

Your Role:  

As the Manager of Warranty, you will be responsible for supporting the Aftersales operations team to manage the overall warranty processes and systems.  Your role will lead the warranty team in all aspects of executing the warranty processes, guidelines, financials, accruals as well as interfacing across all company domains.  

• Lead Warranty system scope definition, cost, timing, organization and delivery and implementation of the FF Warranty system, including the support of TREAD reporting systems. 
• Develop , document and execute the FF Warranty policy and procedures, including goodwill and rental/fleet processes, labor time standards, technical service bulletins, claim editing and data maintenance.
• Develop and oversee Warranty review program for service centers with unusual warranty costs and implement remediation activities
• Consult with product quality, engineering and parts regarding emerging issues and service information deficiencies, support the development of technical instruction
• Monitor service partner Warranty performance. Initiate further investigation for unusual behavior to ensure proper warranty repair and customer experience
• Measure Warranty/goodwill performance and coordinate with technical service team for investigation and improvement on a monthly basis.
• Coordinate with technical service specialists for onsite technical support, reviews at service centers that have warranty concerns.
• Review Warranty documents/data for any patterns, such as excessive repair, high/low dollar amount claims, goodwill or loaner fleet utilization to determine compliance and corrective action
• Lead internal audits for internal and external warranty topics
• Develop and lead the Warranty team
• Liaise with training team to develop Warranty training for service compliance and policy standards

Basic Qualifications: 

• Associate’s / Bachelor’s degree or equivalent work experience
• 8+ years of successful warranty operations management experience, including knowledge of administration and various state laws, corrective action processes
• Proven technical knowledge of automotive systems and repair
• Proven track record in aftersales automotive customer experience execution
• Experience working with third party supplier partners
• Proficient in the use of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook and Explorer
• Exceptional communication skills
• Independent / Self Starting
• Punctual and reliable
• Good working ethic and must be a team player
• Eager to learn

Annual Salary Range:

$118,000 - $153,500, plus benefits and incentive plans

 Perks + Benefits

• Equity grants for every employee
• Healthcare + dental + vision benefits (Free for you/discounted for family)
• 401(k) options
• Relocation assistance + reimbursement
• Casual dress code + relaxed work environment
• Culturally diverse, progressive atmosphere
• “Soul of Faraday” community outreach team

Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.