Manager (Workstation Vulnerability Remediation, Process Automation, Security)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Role Overview:

The Workstation Vulnerability Remediation Manager oversees daily operational support for the primary remediation team. This role prioritizes incoming work, leads a team of System Engineers, ensures the successful rollout of security patches, achieves 100% compliance, and drives the implementation of roadmap items through automation. Responsibilities include managing updates for Windows and Mac OS, software packages, and security patches.

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Essential Functions:

• Possess extensive hands-on experience with endpoint vulnerability remediation, demonstrating expertise in assessing vulnerabilities and identifying weaknesses across multiple operating systems and applications.
• Expertly communicate at executive leadership levels, adeptly translating technical gaps into comprehensible business risks.
• Deliver reports on gaps in a meaningful way that addresses business risks and provide actionable technical solutions to operations teams for effective remediation.
• Define and spearhead the implementation of roadmaps for significant process improvements in patching, reporting, and overall patch deployment methodologies.
• Proactively identify gaps and drive continuous improvements through advanced automation and generative AI efforts.
• Lead and manage a diverse team of highly skilled systems engineers; focus on attracting, nurturing, and retaining talent while fostering a culture of accountability, quality, innovation, and inclusivity.
• Excel in environments that demand a high degree of cross-functional collaboration to address and solve complex challenges.
• Oversee, triage, and drive the resolution of operations escalations, with a predictive approach to reduce future escalations.
• Emphasize innovation and collaboration with global operations partners to minimize redundant work and enhance overall efficiency.
• Maintain up-to-date knowledge of industry best practices and emerging technologies, including automation and generative AI, to ensure the team stays ahead in vulnerability management.
• Foster a culture of continuous learning and improvement, encouraging team members to pursue professional development opportunities.
• Develop and implement comprehensive training programs to ensure the team is well-versed in the latest security protocols, automation techniques, and AI advancements.
• Build and maintain strong relationships with key stakeholders to align vulnerability remediation efforts with broader organizational goals.
• Lead strategic initiatives aimed at enhancing the organization's overall security posture and resilience against cyber threats through innovative use of automation and generative AI.

Qualifications

Basic Qualifications

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

• 8 - 11 years' experience performing architecture, engineering, and operations tasks in a medium to large enterprise.
• Strong technical proficiency in Windows and Mac OS.
• Technical hands-on packaging skills in multiple technology stacks like Bigfix, SCCM, and JAMF.
• Solid technology background in Compute and Deploy/Release.
• Understanding of workstation deployment and configuration technologies, with experience implementing in a highly secure environment being a plus.
• Hands-on experience developing and automating solutions for Mac and/or Windows platforms.
• Experience using vulnerability assessment tools like Qualys, Fortify, Appscan, or other assessment tools.
• Expertise in PowerShell or other scripting languages.
• 2 years' experience managing a globally diverse engineering team.
• Effective management and collaboration with geographically distributed teams.
• Strong interpersonal and project management skills.
• Excellent communication skills (both verbal and written).

Preferred Qualifications:

• Proven leadership in people management, mentoring, and career growth of engineers; creating leads across teams and empowering the team by consistently raising the bar.
• Technical proficiency and hands-on experience in testing and deploying current Windows and Mac Operating systems, security patches, and security tools.
• Proven track record of engineering excellence and improving organizational efficiency.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.