Manager/Sr. Manager - Leadership Development

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

The Global Field Enablement (GFE) team leads all field go to market communication strategies for our 3,500+ global field Sales and Account Development organizations, training, and programs to drive field tool adoption. This includes innovative learning and delivery programs to enable our field to provide a best in class prospect and customer experience as well as creative and engaging communications of critical business content such a new products, services, and tools. As experts in field team needs and go to market strategies, we partner across the business on internal go to market strategies.

The Manager/Sr. Manager, Leadership Development will sit within in the Leadership Center of Excellence and will lead a best-in-class development experience for our commercial sales leaders. This person will support the thought leadership and innovation, consultation and analysis, and design and delivery of the Leadership COE program offerings. This includes deploying the College of Sales Leadership program in international markets and supporting the strategy and design of a new sales leader training program.

General responsibilities:

• Manages the design lifecycle for leadership development training programs for both tenured and new leaders. This includes project management, design and development of content, delivery execution, and evaluation.
• Develops a deep understanding of the existing coaching processes used globally to identify opportunities for transformation and to create synergies and alignment across markets.
• Aligns project teams and stakeholders to implement highly effective and innovative L&D solutions, including digitized content, individualized learning paths, and development in the flow of work with our Go To Market partners, Product owners, Marketing partners, and other stakeholders across GCS and ICS.
• Stays abreast of top trends, best practices, skills, and tools in sales leadership development while continuously exploring new and better ways of training our sales colleagues and their leaders.
• Working closely and managing the relationship with an external digital agency, who will help to deliver new and refreshing content and digital capabilities.
• Ensuring compliance with regulatory policies and guidelines

Minimum Qualifications:

The ideal candidate will have:

• Minimum of 3 years of experience in project management of training solutions.
• Proven track record of designing learning content and implementing globally.
• Experience collaborating across many functional areas (such as field, marketing, product, risk, operations) to lead decisions.
• Demonstrated project management, partner coordination, and communication skills.
• Ability to work autonomously and effectively in a fast-paced, complex, multi-tasking virtual environment.
• Strong motivational skills, with demonstrated ability to work with little supervision and under pressure to meet tight deadlines within budgetary constraints.
• Strong written, verbal, and interpersonal communication skills.
• Ability to consistently generate and execute new ideas. Ability to work simultaneously on multiple projects in varying stages.
• Strong communication skills (written and verbal), presenting to senior audiences, stakeholder management, and influencing skills at all levels in an organization.
• Ambitious self-starter, with a strong work ethic, intense will-to-win, and demonstrated personal excellence.
• Bachelor's Degree required, MBA a plus

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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