Managing Director, Payer

West Monroe has an immediate opportunity for a Healthcare Managing Director. This roll will focus on building the firm’s healthcare offerings and delivering business and technology consulting solutions with a focus on payer organizations. Working alongside our National Healthcare Practice Leaders, this role entails significant responsibility in developing new business, managing client relationships at executive levels, and providing hands-on guidance and direction as well as oversight to project teams. Most importantly, candidates should be passionate about what they do and enjoy a fun, entrepreneurial environment.  This Managing Director position will also play a key leadership role on our national healthcare team.

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What will you be doing?

Managing Directors at West Monroe have three main areas of responsibility within Business Development, Practice Development, and Client Delivery. 

Client Development 

• Cultivate new and existing client business development opportunities for the Healthcare Practice with a focus on medical and ancillary insurers 

• Significant generation of prospecting/networking activities (events, meetings, phone calls, emails) in the pursuit of new client acquisition and brand awareness 

• Originate business development opportunities and manage the sales cycle with prospective clients 

• Actively leverage a previously built professional network and affiliate network in the local community 

• Develop key accounts with recurring revenue 

• Actively participate in relevant local business and industry organizations 

• Exhibit an excellent understanding of client issues and how to apply the appropriate West Monroe resources to convert identified issues into consulting opportunities and proposals 

• Lead the development of proposals, work plans, pricing estimates, and risk assessments for potential projects 

• Effectively partner with the Business Development and Marketing teams to lead and drive marketing campaigns 

​Practice Development 

• Collaborate with Healthcare leadership to build the healthcare practice in alignment with practice goals (headcount, financials, clients) 

• Create effective go-to-market strategies while driving the development/enhancement of WMP’s Healthcare Practice methodologies, best practices, and approaches to client delivery 

• Lead, mentor, and grow consultants and actively participate in the performance management process 

• Participate actively in the recruiting process for additional practice managers and consultants 

• Display an entrepreneurial desire and selflessness to give your time, energy, and passion to growing the firms culture and our people both inside and outside of office hours 

• Manage practice financials in accordance with healthcare practice budgets 

Client Delivery 

• Serve as engagement leadership and quality assurance across a client portfolio 

• Provide value via consulting engagements and sharing of meaningful thought leadership 

• Participate and lead engagements by communicating and reporting project status to C-level executives and IT management, including budget, risks, issues, etc. 

• Mentor and manage teams of younger consultants to ensure quality of delivery and to keep projects on time and budget 

• Respond to client requests for immediate issues while also being able to take on the accountability of driving projects to completion; serve as the point of escalation 

• Analyze each client's specific request and determine the underlying issue and recommend appropriate solutions 

Qualifications: 

• Bachelor’s degree or equivalent experience required 
• Minimum of 12+ years of professional services consulting experience 
• Strong business development and an active professional network of relevant executive-level contacts in the local market (east coast, medical and ancillary plans) 

• 10+ years of hands-on experience leading business and technology strategy projects and​experience with complex business systems integration and technology transformation, specifically within health insurance companies 
• Membership and visibility in relevant professional organizations 
• Strong program and project management methodology background, including strategic planning and analysis, schedule, scope, issue and risk management experience, change management 

• Excellent organizational, verbal and written communication skills 

• Strong communication skills to be able to work with clients and comfortably present to C-level executives 

• A commitment to inclusion and diversity, and openness to new ideas and perspectives 
• Ability to be in-person three days a week is required 

Managing Directors at West Monroe are expected to be in-person three days a week. This can include being present at client sites, in the market, or in-office for internal collaboration. There is flexibility and an understanding that schedules ebb and flow, but a core belief is that when we are together with our people and our clients, we build stronger relationships and are better equipped to sell and deliver value.