Managing Partner, Financial and Professional Services

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday's Large Enterprise Industries team focuses on financial services (banks, insurance companies, and asset managers) and professional services (consultants, accountants, and outsourcers) in the United States. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and crafting customer networks for peer learning. We act like a start-up inside a larger organization constantly seeking new ways to help our customers be successful on their cloud journey.

About the Role

The Managing Partner (MP), LE Industries, is a member of the regional services leadership team and is accountable for the overall success of an assigned group of deploying and production customers. The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio. The role develops and maintains executive relationships, has overall responsibility for the successful deployment of the Workday solution, positions additional services into their customer base, ensures customers get maximum value from their investment, and stewards our Workday Success Plan offering.

Success is measured by customer renewals, subscription revenue retention, subscription revenue growth, consulting bookings, and consulting revenue.

Areas of Responsibility

• Advocate for assigned customers across Workday
• Orchestrate resources to fulfill Workday's obligations customers with a Success Plan
• Collaborate with Sales Executives and Services Executives to position and sell Workday deployment and post-production services
• Develop and sustain customer executive relationships
• Collaborate with the extended Sales team to develop and execute an account plan for each assigned customer
• Serve on and actively participate in customer steering committee meetings
• Provide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issues
• Receive concerns from customer executives and coordinate workmates to resolve the situation
• Work with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes
• Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization
• Engage the appropriate workmates to support account planning and feature adoption strategies
• Seek customer stories and champions who will speak with prospective customers

About You

Basic Qualifications

• 10+ years experience deploying large, sophisticated Finance and HR technology solutions at a project and program manager level
• Industry exposure to Banking, Insurance, Asset Management, or Consulting

Other Qualifications

• Able to travel up to 50%
• Able to deliver customer presentations
• Able to write an internal customer account plan
• Experience with diplomatic coordination or collaboration with executives
• Consistent record of positioning / selling professional services
• Experience working with software sales teams to position / sell additional software products
• Ability to handle / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets
• Leadership abilities to motivate and coordinate a matrixed team of individuals at multiple levels within an organization
• Willingness to 'roll up one's sleeves' and assist wherever needed
• Great teammate who will work across the organization to continue improving the way we serve our customers
• Excellent communication, management, negotiation and organization skills

As a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact [email protected] to explore what, if any, reasonable accommodations or exemptions Workday is able to offer.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!