Manufacturing Site IT Operations LAN/Operations Specialists (Level 6)

Description
The GMIT Manufacturing OPS Specialist / LAN position has onsite support responsibility for all IT related functions by performing activities pertaining to information technology and business unit objectives in a GM Manufacturing Facility. More specifically, this role will perform tasks requiring onsite support for basic and intermediate level requests for applications, IT devices, maintain & configure network devices and infrastructure support per the responsibilities listed. A wide degree of creativity and latitude is required.
Additional Description
On Site: This position requires to work on site on a full-time basis
Operations Specialist Support Scope

• Under specific guidelines performing work directed from the site IT manager.
• Perform asset management inventory updates.
• Perform Label printing and delivery as needed.
• Support End User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets).
• Use remote PC Management tools to assist users.
• Complete assigned IT project tasks.
• Use corporate IT tools to perform remote device management and user support.
• Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s).
• Participate with cross functional teams as required.
• Maintains, analyzes, troubleshooting, and repair of computer systems, hardware, and computer peripherals.
• Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed.
• Perform all IT Operations Specialist responsibilities.
• Support GM managed LAN and WAN network infrastructure Hardware.
• Support Wireless network and end device configuration / replacement.
• Support the GM managed Supplier network.
• Support GM DAS network and plant radio system.
• Support VoIP and analog phone devices.
• Support Teleconference devices.
• Interface with plant engineering / maintenance for network support including the IECN network.
• Interface to the plant business personnel, outside vendors, launch teams, as well as the Global Telecom engineering staff.
• Perform and Support network Change Controls as required.
• Maintain plant network and device documentation.
• Troubleshoot all network incidents and device issues.
• Perform CISCO switch, AP and WhereNet hardware configuration / replacement.
• Configure network switch ports for IT devices.
• Support infrastructure project assigned tasks.
• Coordinate install new network drops (facilities/contractors).
• Support all network requests for new servers deploys.
• Complete plant network ticket requests.
• Maintain IP addresses and DDI entries.
• Manage assigned network projects.
• Manage Cornerstone network items.
• Maintain asset management for network equipment including network spares.
• Maintain all monitoring tools to ensure all devices are being monitored and notifications are in place.

Local Area Network Support Scope

• Documenting, crafting, staging/testing, configuring, planning, implementing, solving, and supporting Telecom installations.
• DOCUMENT: Building/Maintaining/Updating GM Telecom documentation and processes.
• SUPPORT: Providing technical support for operational issues and/or problems. Troubleshooting, diagnosing, and resolving network problems.
• STAGE AND TEST: Testing and validating new hardware, software, and procedures for existing technologies, as well as any newly developed technologies.
• IMPLEMENT/CONFIGURE: Demonstrating working knowledge in areas of specialization that include LAN, WAN, WiFi, Voice, UC, Contact Center, Digital Video, Application Development, Network Security, Applied Networking and Operations. Making recommendations for improvements.
• DESIGN: Crafting Telecom production environments. Building simulated test labs to validate design or resolve highly complex problems and compatibility issues.
• MONITORING: Building, tracking, and responding to alerts. Monitoring facilities bandwidth requirements and system interdependencies
• PLANNING: Planning, executing, and communicating Upgrade and Migration activity. Leading capacity planning activities.
• Communication Effectively: Collaborating and communicating with multifunctional functional teams through appropriate media (written and verbal). Facilitating group discussions. Building presentation material and presenting at team level.
• Holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Models GM behaviors and builds a winning culture. Performs other related duties as assigned.
• KNOWLEDGE: Intermediate knowledge of ITIL methodology. Advance knowledge within the Telecom service they support. Intermediate understanding of our monitoring, reporting, and communication standards.

Required Qualifications:
- Bachelor's Degree: Information systems in Engineering or similar
- Required experience in similar position: +2 years
- English Level: Advanced.
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