Margin Operations Specialist

Join a leading fintech company that's democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
As we continue to build...
We're seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.
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About the team:
The Market Operations team at Robinhood is responsible for traditional middle office brokerage operations. Our mission is to deliver an excellent end-customer experience and mitigate firm risk while supporting cutting-edge brokerage and financial products. We're looking for a specialist to help grow our Margin team. As a Margin Operations Specialist, you'll be responsible for account level risk management and operations. You'll perform essential daily duties to keep our margin business running smoothly, including analyzing and resolving various types of margin calls, communicating with customers via phone or email to resolve escalated issues, reviewing risk-based alerts, testing the functionality of our margin product, and reviewing our outbound communications and educational materials. Additionally, you'll be expected to help scale our processes, tools, documentation, and workflows, and be a key member in helping us grow our team. Along with the broader Market Operations team, you'll work cross-functionally with our clearing, product, compliance, and engineering teams to improve operational efficiency and maintain our high-quality standards.
What you'll do day-to-day:

• Review daily margin calls and execute the firm's margin sellout process
• Research, prioritize, and resolve margin-related customer escalations
• Communicate with customers in a live support environment through email or phone support
• Mitigate firm and customer risk through intraday alert monitoring and proactively resolve account issues
• Partner with our clearing team to drive efficiency and to improve our margin offering
• Keep detailed records in accordance with standard operating procedures
• Ensure adherence to firm procedures and industry regulations

About you:

• Bachelor's degree or equivalent practical experience
• FINRA Series 7 and Series 63
• Understanding of equities and option strategies
• Familiarity with Regulation T and Rule 4210
• Exceptional attention to detail and strong problem solving skills

Bonus points:

• Experience with retail client margin calls
• Knowledge of complex options strategies
• Strong knowledge of Robinhood's products

CO Residents: In Colorado, the base pay for this position ranges from $66000 to $88000. This role is also eligible for an annual discretionary bonus and participation in Robinhood's equity plan.
We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission-we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy .
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Robinhood is a primarily remote company. If hired, you will work as a remote employee unless the job you are applying for has a different working model specified. Please reach-out to your recruiter if you have any questions regarding the job's working model.