Optimum

Market Business Manager

Posted 5 Hours Ago

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4 Locations

Hybrid

Mid level

AdTech • Digital Media • Internet of Things • Marketing Tech • Mobile • Retail • Software

Are you ready to be the difference?

The Role

The Market Business Manager leads local sales performance enhances customer experience and reduces churn through deep market insights and cross-functional collaboration.

Summary Generated by Built In

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum a leader in the fast-paced world of connectivity and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives fuels businesses and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product commitment to our people and the connections we make in every community.
If you are resourceful collaborative team-oriented and passionate about delivering consistent excellence Optimum is the Company for you!
We are Optimum!
Job Summary
The Market Business Manager serves as a key regional leader and subject matter expert partnering closely with cross functional teams to drive local sales performance elevate customer experience and reduce churn within the assigned market. This role provides deep insight into regional trends competitive dynamics and customer feedback to ensure alignment between local market needs and enterprise priorities. The Market Business Manager oversees regional events community engagement strategy and team performance acting as a critical connector across Sales Marketing Community Affairs and Market Leadership.
This position reports to the Market Business Senior Director/Director.
Responsibilities
Market Strategy & Business Performance:

Monitor key business metrics across subscriber growth financial performance operations customer experience and employee engagement.
Prepare materials for operational reviews senior level presentations and business performance discussions.
Deliver actionable regional insights including KPI scorecards focused on churn penetration competitive pressure and market opportunities.
Analyze customer churn drivers and recommend targeted strategies to improve retention and recover share.
Provide input on strategic regional investments and ensure alignment with penetration goals market priorities and ROI expectations.
Track allocation of investments to ensure consistent execution across target geographies and operational priorities.

Events Community Engagement & Brand Activation:

Oversee execution of local events to ensure brand consistency strong merchandising and productive lead generation contributing to monthly and quarterly sales goals.
Lead the regional Events team setting event sales targets in collaboration with AMDs and the Senior Director.
Coach and support field teams responsible for events execution community partnerships and grassroots engagement.
Ensure the Event Manager and team have the resources training and support needed for success.
Review event performance data optimize deployment strategies and partner with AMD - Sales & Community to maximize impact.
Coordinate and attend community events including those led by Community Affairs and national goodwill initiatives such as FIRST Robotics and Donors Choose.
Work strategically with HQ teams to align on national and local community initiatives to optimize resources and outcomes.

Cross-Functional Collaboration:

Serve as a market liaison across a highly matrixed organization including Government Affairs Community Relations Construction Field Services Sales Product Marketing and Research.
Support competitive intelligence efforts providing teams with timely insights on pricing promotions competitor network builds and market behavior.
Partner with AMD - Strategy & Operations to support large employee meetings learning & development events and market wide gatherings.
Coordinate local campaign logistics and promotional activations ensuring full alignment between Sales Marketing and Community teams.
Provide support for regional leadership needs including AHM preparation and logistics for executive visits.

Qualifications
Required:

4-6+ years of experience in business operations public relations community relations media government or related fields.
Bachelor's degree in business communications marketing or related discipline preferred.
Demonstrated people leadership experience (direct or indirect).
Strong relationship building and influencing skills with success operating in a matrixed environment.

At Optimum we're fueled by our four core pillars: Taking Ownership Upholding Transparency Creating Community and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration innovation and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence trustworthiness and thriving community and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team so together we'll shape the future of connectivity.
All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed national origin religion age disability sex sexual orientation gender identity or protected veteran status or any other basis protected by applicable federal state or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information and/or protected classifications under federal and state law. This information is collected for employment purposes including identification work authorization FCRA-compliant background screening human resource administration and compliance with federal state and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Flagstaff
Nearest Secondary Market: Sedona

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The Company

HQ: Long Island City NY

9000 Employees

Year Founded: 1973

What We Do

We Make a Difference Because We Are the Difference! At Optimum we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers we're building the future of connectivity through innovative services like Optimum Fiber Internet Optimum TV and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers We’re a team of bold thinkers curious leaders and collaborative problem-solvers united by a culture that values inclusion innovation and impact. At Optimum every voice matters every idea counts and every team member has the opportunity to grow lead and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact ensuring that our efforts resonate far and wide. From our products and services to our community impact we are creating connections driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!

Why Work With Us

Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network reimagining our products and building a culture where people thrive. With nearly 4.5 million customers across 21 states we’re transforming fr