Market Conduct Specialist (Hybrid)

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

As a member of the Corporate Compliance department, the Market Conduct Analyst is responsible for the efficient and prudent handling of complaints, subpoenas, and state inquiries. This individual investigates and resolves policyholder complaints concerning insurance products and services from intake to resolution while meeting state-mandated deadlines.

Responsibilities & Duties:

• Review each complaint, assess the issues noted, request necessary information from the appropriate lines of business, and follow up with business line contacts as needed
• Write responses on behalf of the company to address various specific audiences such as client, agent, state, or attorney
• Track and document complaints, subpoenas, and inquiries in the Market Conduct tool as tasks are completed and within defined deadlines
• Gather appropriate documentation and respond to the specific requests within a subpoena
• Other duties as may be assigned by the Compliance Department leadership.

Educational Requirements & Qualifications:

• Bachelor's degree or Associates degree and 2+ years of insurance experience; or any combination of education and experience which would provide an equivalent background
• 4+ years of insurance experience
• Experience in the insurance industry; life, annuities, or disability a plus.
• Customer Service Experience a plus

Salary Band: 04A

This selected candidate will be expected to work hybrid in Indianapolis, IN.The candidate will also be expected to physically return to the office in CA, WI, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.