Market & Customer Research Senior Manager

SUMMARY
The Market and Customer Research Senior Manager leads an organization that furthers the evolution of Competitive Intelligence in the commercial space. This role will oversee the growth and development of two data analysts, while expanding the accessibility of Competitive Intelligence across the business. There will be frequent interactions with multiple departments, including Sales, Marketing, Pricing, Product Management, Operations, and Strategy as this team is a trusted advisor for competitive analysis and insights. This key leader will work closely with the regional pricing managers to increase intelligence flowing to and from the field teams, to drive deeper competitive insights, and to enable our front-line partners to win in an increasingly competitive market.
What's in it for You?
At Cox, we reward your hard work with meaningful benefits.
First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
RESPONSIBILITIES

• Effectively communicate competitive insights and guidance to various stakeholders, including Senior Leadership, Marketing, Product Management, and Strategy.
• Establish analytically driven measures of competitive performance that can be leveraged to drive marketing actions, inform financial forecasting, and direct infrastructure planning.
• Lead the data collection, analysis, and insights for a monthly competitive report.
• Increase competitive intelligence capabilities through vendor management, data analysis, and partnerships with Technology and Enablement teams.
• Partner with Field teams to effectively gather and distribute key competitive insights for their region while helping to craft competitive responses when appropriate.
• Support product development, management, and marketing efforts through in-depth competitive intelligence across the broad commercial portfolio of services.
• Partner with Technology and Enablement to integrate competitive intelligence into primary sales systems.
• Support the alignment of residential and business competitive intelligence data and priorities.
• Collaborate with the analytics teams to support competitive risk assessments, marketing actions, and performance monitoring.
• Define processes for incorporating and leveraging large, complex datasets used in informing key business decisions.
• Maintain competitive pricing matrices and detailed offerings through research and strong relationships with vendors.
• Develop and guide a team of two analysts.
• Responsible for quality and timeliness of all deliverables.
• Analyze organizational issues, determines the root cause and creates alternative solutions that are in the best interest of the business.
• Analyzes economic, financial, market and industry information from multiple sources to identify trends, assess current business strategies and results and/or evaluate specific opportunities. Articulates the implications of trends for own department or team as well as for the broader organization.

REQUIREMENTS
Minimum

• BA/BS degree and 8 years of experience in related field (Marketing, Sales, Customer Experience, Strategy) OR MS degree and 6 years of related experience OR Ph.D. and 3 years of related experience OR High School Diploma/GED AND 12 years of related experience
• Proven experience making data-driven decisions with multi-million-dollar impact
• Strong ability to organize, analyze, interpret, and disseminate information
• Demonstrated creativity to develop insights and innovative recommendations
• Experience in statistics, research methodology, and test design, analysis, and tools
• Proficient in using Microsoft Word, Excel, and PowerPoint
• Exceptional communication and presentation skills
• Must be team player with excellent interpersonal, leadership, and collaborative skills to work effectively with teams throughout matrixed organization
• Ability to thrive in a high change, fast paced business environment

Preferred

• Bachelor's or higher degree in a relevant quantitative field strongly desired
• Experience working with large data sets using structured query tools
• Experience in telecommunications or subscription-based industry

USD 116,200.00 - 193,600.00 per year
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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