Market Lead (Hotel Manager)

We are looking for a distinguished Market Lead to play a key role in standing up property operations and operational structure, including the hands on implementation of all back-end and access systems, brand collateral and messaging for guest spaces in partnership with Regional Director of Operations. Our Market Leads take pride in owning all aspects of their managed units, employee engagement, and property performance metrics and contributions to revenue. The ideal person enjoys being hands-on and cultivating a service oriented culture with a highly motivated and energetic on-site team of salary and hourly employees across our 4 properties in downtown Detroit. 

• Play a key role in standing up property operations and operational structure, including the hands on implementation of all back-end and access systems, brand collateral and messaging for guest spaces in partnership with Regional Director of Operations 
• Support the entire operation of units focused on serving transient, group, and extended stay guests 
• Oversee all talent acquisition efforts for all property operation roles within the Detroit market at our 4 properties 
• Responsible for cultivating a service oriented culture that amplifies diverse voices and fosters an inclusive work environment with a highly motivated and energetic on-site team
• Take ownership of on-site operations, collaborating cross-functionally and within your onsite property teams to develop and implement best practices geared towards optimizing occupancy, net rates, social and listing marketing, and overall experience
• Own all aspects of 50 units and guest spaces and hold themselves accountable through  a combination of customer reviews, employee engagement, hotel performance metrics and contributions to revenue 
• Ensure entire team and property are ready, willing and able to maintain a consistently high level of service and meet Mint House’s brand standards
• Maintains close work relationships with our Expansion/ Operations, People, Revenue, Real Estate, Guest Experience, and Finance & Accounting departments and their leaders to promote feedback, cross training and efficient operations
• Hire, oversee, motivate, and train team members on all Mint House’s SOPs and programs; provide on-going communication to team in order to deliver our guests with a delightful, frictionless experience 
• Take lead on all on-site financial management including being the point of contact for corporate accounting and overseeing AP management to drive down
• Understand and practice local and state regulations pertaining to short term rentals
• Travel to the 4 downtown Detroit locations 

• Significant experience in running hospitality operations; previous housekeeping management experience a plus
• Must have 3 years of experience managing hourly employees; team up to 10 associates 
• Hands on leadership to support team and cares deeply to take an active role to coach and develop them 
• You have successfully cultivated, managed, and owned high-level relationships on-site and with external partners
• Lead by example and embodies Mint House’s core values in every interaction 
• Concise communication to propose clear and achievable paths forward and comfortable solving problems quickly
• Strong track record of driving team performance and making effective decisions in order to beat budget while maintaining exceptional service levels; familiar with hotel P&Ls and operations 
• Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality
• Must have an earnest & flexible attitude and be adaptable to policy and procedural changes
• Process-oriented skill sets to successfully manage vendor relationships i.e housekeeping, linen/laundry, maintenance, etc.
• Experience recruiting and on-boarding new employees to scale an elite team
• Tech Savvy to manage all inventory of systems and products like keypads, locks, and key access boxes 
• This role requires reliable transportation for work, a valid driver's license, and a clean driving record