Market Research Consultant

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Customer, Sales & Service practice.

The Customer Sales & Service Consulting works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following

• Define research process and requirements: Understand unstructured problems and define data and research driven approaches to help clients make an informed decision
• Conduct primary and secondary research to unearth facts and generate actionable insights: Translate findings into actionable insights and assess and streamline the research study process in line with objectives
• Develop knowledge of prevailing trends, financials and operating drivers:  Design reporting & benchmarking frameworks, providing industry best practices for global markets
• Develop business cases, strategic assessments, published written materials: Work in a team of research professionals, using research tools and methodologies
• Deploy strong analytical skills and drive result-oriented decisions: Data-driven mindset within proven utilization of information to drive decisions, calibrate and results.

Bring your best skills forward to excel at the role:

• Deliver best-in-class insights: Deploy insights across sales, marketing and customer service to drive data-driven decision making.
• Conduct primary and secondary research to unearth facts and generate actionable insights/ ability to translate findings into actionable insights using the right methodology and approach
• Bring your strong analytical skills to drive results-oriented decisions using data
• Use information and data from various sources: Ability to derive actionable insights, and drive recommendations to help clients make informed decisions and deliver hyper-personalized experiences seamlessly.
• Leverage a combination of primary and secondary research methods: Provide recommendations related to markets, customers, competitors, brands, pricing and more.
• Work with the leadership: Support business development and thought leadership in the research/insights space.
• Ability to analyze large volumes of data and combine them with macroeconomic factors and competitive benchmarking to cull out insights relevant for stakeholder teams
• Maximize experience in conducting foundational, strategic, and iterative research. Working with stakeholders to formulate research questions & collaborating to draw out insights.
• Ability to work in a fast-paced dynamic environment both on offshore and onshore locations
• Communication and Presentation Skills to share the perfect pitch with key stakeholders