Market Research Operations and Analytics Manager

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Apple's Worldwide Market Research and Analytics team, part of Worldwide Product Marketing, is looking for an extraordinary market research practitioner to support its customer insights needs. The successful candidate will be an experienced people manager, highly skilled in consumer market research operations and analytics, with a deep understanding of the technical infrastructure needed to support a high volume of surveys, and a curious, resourceful problem solver who collaborates effectively with others. Proficiency in advanced analytical methods is a plus.

Description

The Market Research Operations and Analytics Manager will be responsible for ensuring high-quality analysis, efficient project management, clear and accurate reporting, and efficient survey operations. This role also includes leading strategic initiatives to enhance and evolve Apple's market research function.","responsibilities":"Collaborate with research managers and clients to understand business objectives and develop research approaches that are best suited to yield actionable insights

Assist in the design of questionnaires, screeners, discussion guides, and other materials required in the process of conducting consumer research

Lead the advanced analytics function that works across LOBs to enable a deeper understanding of customer preferences and behaviors

Manage internal and external vendors who assist in survey operations (e.g. web survey platform, translation, localization, coding, sample and list preparation, reporting, design)

Track department budget, project plans, POs, and survey performance measures

Articulate a vision for how AI tools and automation can make the survey operations and analytics process more efficient and faster

Preferred Qualifications

Proficient with Python, Jupyter Notebook, Excel, Keynote

Familiarity with database environments like Snowflake / Oracle / Postgres

Strong design aesthetic as it relates to the visual communication of information

Second-to-none client service bent

Extreme attention to detail and intellectual curiosity to solve difficult analytical problems

Experience working with IT teams to implement enhancements in survey infrastructure

Minimum Qualifications

10+ years of experience in consumer market research and analysis in client and/ or vendor roles

Experience leading and developing teams, fostering a culture of excellence and collaboration

In-depth knowledge of consumer market research analysis methods and advanced analytic techniques

Experience using Keynote for reporting insights with a storytelling mindset

Experience in managing market research operations (end-to-end survey programming and distribution)

Able to manage many projects in a fast-paced environment, often under tight timeframes

Bachelor's degree, MBA / Master's degree preferred

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $191,400 and $288,000, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.