Market Research Professional Services Analyst - Contract

What we're looking for

A passionate market research consulting professional with a strong understanding of survey software and excellent customer-facing skill.

In this 6 month contract role, you'll report to the manager of our growing Market Research Scoping team, as part of the larger Customer Success organization. We're experts in surveys and market research, and help customers get the answers they need to solve the problems at hand.

This position is a contract role with the potential of extending past the 6 months. 

You will

• Collaborate with cross-functional partners for new business opportunities. 
• Provide thought leadership on methodological best practices for top-tier customers
• Manage panel scoping/bidding of all incoming client requests.
• Conduct the scoping, feasibility and cost analysis and package detailed fielding instructions for the fielding management team 
• Coordinate with external partners to scope professional services deliverables, when applicable. 
• Coordinate with Services Delivery for scoping and assignment of professional services deliverables. 
• Coordinate with panel partners to find optimum sample options.
• Operate in a pooled support model, as a small team available across the entire sales-assisted customer base.
• Help identify gaps in targeting availability across our existing panel partners, and product deficiencies that complicate panel scoping and execution.
• Coordinate with post-delivery team to estimate project timelines
• Estimate project point of contact for project escalation when rebidding projects while in field (scope changes to IR/LOI/new audience)

You have

• 3+ years professional experience in a client-facing role
• 3+ years of professional experience in market research or online public opinion - Ideally, you have previously worked for a survey research firm, online panel company, or other consumer insights related organization
• Experience using DIY market research tools (including survey design and analysis)
• Exceptional time management skills to deliver fast and competitive quotes to clients
• Consultative selling skills and ability to show customer empathy
• Understanding of a range of research techniques
• Data gathering skills and market research data skills
• You have experience solving problems in customer-facing situations
• Knowledge of sample vendors and recruitment methodology (i.e. bidding the audience for health care professionals from a health care panel and not from the general population)
• Experience with analytical tools such as SPSS and Excel (maintaining complex spreadsheets and functions)
• Negotiation experience

Who we are and what we do

Momentive (NASDAQ: MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Our vision is to improve human experiences by amplifying individual voices. Learn more at Momentive.ai.

What we offer our employees

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, benefits, and culture for our 1,600+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel.

We've won multiple Culture and Employee awards, including Comparably's Best Workplace for Women and Diversity, and received recognition for our forward-looking benefits policies, including best workplace for parents, vendor benefits standards, our annual holiday refresh, retirement benefits, and Take 4 sabbaticals.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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