Market Solutions Director

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

This position will develop strategic relationships and serve as the organizations subject matter expert relative to market assessment and pre and post sales efforts in assigned area.

Essential Functions

• Play a leadership role as the business liaison and the organization's subject matter expert in assigned area.
• Build strong relationships with Sales, Product and Market Strategy groups to increase key deliverables in assigned area.
• Manage client engagement in pre-sales launch activities including: Proof of Concept participant engagement; data acquisition and business case development.
• Provide in-field consultative and technical support throughout key stages in the sales cycle; may represent company in client led joint application design (JAD) sessions to define and review all business requirements associated with a product or service.
• Develop and enhance senior level relationships with key decision makers and business owners.
• For Data Acquisition:
  • Acquire defined data that enriches current and future service offerings
• For Deposit Risk & Government Services:
  • Manage post-sales activities to expedite service deployment and maximize customer utilization and value.
  • Drive increased market share and adoption for core service offerings.
• For Identity Services:
  • Manage post-sales activities to expedite service deployment and maximize customer utilization and value.
  • Drive increased market share and adoption for core service offerings.
  • Articulate value of analytically derived models to internal and external customers.
• Provides leadership to staff within assigned area.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's degree in business, finance, government or other related field depending on assigned area.
• Minimum ten years of experience in assigned area
• Depending on assigned area:
  • Extensive knowledge of liability risk or government-related products
  • Extensive knowledge of credit card products and industry
  • Extensive knowledge of identity and risk related products and industry
• Working knowledge of the use of analytic tools and the ability to explain the benefits and application to others
• Effective leadership skills to develop and retain highly engaged, high performing teams
• Extensive knowledge of automated systems, services, processes, policies and procedures
• Ability to open doors to senior level decision makers within area of expertise
• Proven consultative and technical sales background with strong network of relationships
• Exceptional interpersonal, presentation, communication and negotiation skills
• Highly motivated, results-oriented professional with a demonstrated record of success
• Travel up to 40%
• Thorough understanding and interpretation of data analytics for performance reporting and/or business case development.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Preferred Qualifications

• Additional related education and/or experience preferred

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The pay scale for this position in:

Phoenix, AZ/ Chicago, IL in USD per year is: $155,000 - $175,000.

New York, NY/ San Francisco, CA in USD per year is: $160,000 - $180,000.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.