Marketing Account Owner

Job Summary

The Account Owner serves as the primary liaison and main point-of-contact between PCG and its clients. The Account Owner helps drive client strategy and ensures projects meet expectations, are delivered on time, and within budget. Our Account Owner leads all client meetings and presentations, ensuring alignment and a shared understanding of goals and objectives.

• Key Responsibilities 

• Build and maintain positive relationships with our clients
• Understand client priorities and navigate clients towards strategy objectives with defined KPIs
• Act as the liaison between the client and internal teams
• Navigate conflicting priorities and move conversations towards resolution
• Track and report out on client KPIs, strategies, next steps, and recommendations from the internal team
• Accurately represent the client feedback and requests to internal teams
• Help ensure on-time delivery of services and deliverables 
• Report on budget goals between the project and internal teams ensuring accurate cost management across all deliverables

• Knowledge and Skills 

• Bachelor's degree (in English, communications, marketing, public relations or journalism a plus) preferred
• 2-5+ years in account services, agency experience strongly preferred
• Lead and mentor others in the organization 
• Effectively utilize Google Suite
• Experience with project management software 

•  Core Competencies

• Exceptional time management and organizational skills
• Strong problem-solving abilities
• Effective communication skills, both verbal and written
• Excellent interpersonal and customer service skills
• Creatively and collaboratively solve problems

About Patton Creative Group 

A Nashville-based performance branding and technology agency supporting a variety of clients and industries. 

Additional Information

• The ideal candidate understands the nature of our business and this role is not 9-5 and is willing to work extended/flexible hours as needed

• This position can be remote, however, locally based is preferred. For anyone remote, the ability to travel to the Nashville area monthly is required. All candidates must be eligible to work in the United States.

• PTO is flexible once training is complete and performance expectations are being met

• Employee benefits available, including employer-paid health insurance, as well as dental, vision, 401k and other ancillary coverages are available

To perform this job successfully, an individual must be able to perform each key responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, ability and/or competencies needed for successful performance in this role but are not all-inclusive and other projects will be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.