Marketing Operations Analyst

KnowBe4 · Miami FL

Company

KnowBe4

Location

Miami FL

Type

Full Time

Job Description

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Marketing Operations Analyst is responsible for creating scalable processes that utilize the best practices in lead generation and database management to ensure that key metrics are accurate and that the sales and marketing teams have the information they need to drive the business forward. In addition, this position will also conduct complex data analyses for key stakeholders to inform strategic business decisions and to drive organizational improvements.

Responsibilities:

  • Establish and maintain scalable processes that ensure best practices in campaign and lead management
  • Create and maintain reports on key metrics related to marketing and sales activities, effectiveness, and business impact
  • Analyze marketing and sales data to develop actionable insights and make recommendations on areas for optimization and improvement
  • Evaluate and assist in the implementation of new technologies and add-on applications or features to improve and optimize marketing team performance.
  • Monitor and maintain data quality and integrity within the marketing database
  • Assist with the maintenance of round robin lead assignment structure using LeanData
  • Assist with management of Hubspot
  • Assist in managing technical aspects of key marketing systems (marketing automation, CRM) used to generate, distribute, and report on leads

Minimum Qualifications:

  • Bachelor’s Degree in Business Administration, Finance, or a related field, or equivalent working experience.
  • Minimum 1  year of experiences in a sales or marketing analyst position preferred 
  • SaaS industry experience is a plus. 
  • Knowledge of Salesforce is a plus. 
  • Minimum 2 years of relevant work experience within marketing operations, or another relevant position supporting a marketing department
  • Strong verbal and written communication skills
  • Excellent time management and organization skills
  • Proficiency with a CRM, such as Salesforce, Hubspot or equivalent marketing automation system
  • Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis
  • Proficiency in marketing automation systems (like HubSpot) and integrating those systems with other technologies
  • Ability to manage multiple projects at the same time in a fast-paced environment
  • Technically capable, excellent communicator, and a desire to improve processes

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, ​​an employee stock purchase program, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Apply Now

Date Posted

10/27/2022

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