Marketing Operations Director

Are you a passionate innovator looking to harness the power of technology to do more good? You've come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible-the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.
As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.
Bonterra is looking for an experienced marketing operations professional to manage our marketing technology stack. As we bring together five brands to become Bonterra, our Marketing Ops team is consolidating multiple marketing tech stacks and processes into one best-in-class stack to drive growth. This role will help us finish that consolidation, with a big opportunity to make an impact in defining what the Bonterra Marketing Ops function will look like going forward.
The Bonterra Marketing Ops group supports our marketing and sales teams by aligning people, process, and technology, improving efficiency and effectiveness to drive revenue. Part of Revenue Operations, our Marketing Ops team consists of a marketing ops leader, managers aligned with our Demand and Business Development teams, and an additional specialist. This director position is an individual contributor that manages our tech stack and a marketing operations agency, with potential for direct reports in the future.

• Own Bonterra's marketing automation platform, Marketo, including platform administration, operational programs, database health, and integrations
• Administer the rest of the Bonterra tech stack, which includes tools like Drift, Salesloft, Zoom Webinar, and more
• Define, monitor, and refine our campaign operations processes within the tech stack to ensure quality and consistency; enable our Marketing Ops and Digital Demand teams with the tools and training they need to effectively drive demand across channels
• Take the lead on audience management for the marketing organization, including developing effective segmentation using behavior and demographic information, and determining product interest and fit
• Work with marketing leaders develop and execute our cross-channel nurture framework to reach people with the right message on the right channels at the right time in their journey
• Improve our scoring, qualification, lead prioritization, and lifecycle model
• Work with our analytics and reporting team to ensure we're collecting the right data for our measurement framework and attribution model
• Be the escalation point for technical needs for projects across the Marketing Ops function

Experience:

• 7+ years experience in marketing or revenue operations (fast-growing B2B SaaS a plus)
• 3+ years experience administering a marketing automation platform, Marketo preferred
• Marketo/Salesforce certifications a plus
• Team management experience preferred

Compensation
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.
US base salary range: $150,000 - $270,100
Our Culture:
Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy
• Equity for ALL regular, full-time employees from individual contributors to management - share in our success!
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Paid sick leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.