Marketing Operations Manager

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The Company

A lot of companies say they’re “mission-driven.” Our unique corporate structure guarantees that every decision we make upholds our mission: to make sure the internet stays available, safe, and welcoming to everyone. Beholden to neither shareholders nor investors, Mozilla Corporation is wholly owned by the not-for-profit Mozilla Foundation.

Along with 20,000+ volunteer contributors and collaborators all over the world, Mozilla Corporation’s staff designs, builds, and distributes software that allows people to enjoy the internet on their own terms. Our flagship product — the Firefox browser — has expanded into a family of products that protects users and alerts them of risks.

The Role

We are currently hiring a Marketing Operations Manager. This role sits on the Marketing Strategy and Operations team and reports to the Senior Director, Marketing Strategy and Operations. We are committed to enabling the Marketing organization by introducing business rhythms, processes and tools that help the team create and execute their best work. We build accountability into all team efforts and work collaboratively across the organization. While optimization and efficiency are important, we also strive to increase team engagement and influence Marketing’s culture that values transparency, collaboration and curiosity.

You’ll have the opportunity to work on a broad array of topics such as workflow and process development, setting Marketing goals and targets, and partnering with functional experts to problem-solve. 

What You'll Do

• Design and implement scalable marketing workflows and processes, including planning, execution, testing, budgeting, tracking, and reporting
• Lead selecting our marketing software tools, including defining requirements, roll-out planning and training, documentation and continuously improving the way they are configured and used
• Collaborate with business partners across the organization, including senior leadership, to improve how we work together
• Drive organizational change by structuring problems, conducting analysis, implementing solutions in a cycle of continuous improvement and iteration
• Document & clearly communicate through a variety of mediums, including status updates, meeting agendas, internal wikis, project artifacts and regular emails
• Collaborate with the Marketing Culture Team to drive engagement in the organization by tracking team morale and designing programs and trainings that address issues and strengthen teams

Your professional profile

• 5+ years experience in Marketing Operations
• Solid understanding of marketing concepts, channels and processes, including campaign planning, execution and measuring and reporting results
• Experience working in and with global, cross-disciplinary teams in a remote environment
• Proven ability to break down complex problems, overcome blockers, and identify and implement solutions
• Proficient in data analysis, deriving business insights from data, and connecting them into business narratives
• Passionate about building and maintaining team culture by optimizing the ways we work together
• You are team-centric, curious and a self-starter

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission.  We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [email protected] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.  Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C

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Req ID: R2219