Marketing Operations Manager

Come create the technology that helps the world act together

We are a B2B technology innovation leader pioneering the future where networks meet cloud.

At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

Customer Experience

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

The team you will be a part of

As part of the Customer Experience North American Marketing team, you will play a critical role as the operational manager supporting the entire team to scale and helping us all to become more efficient.

What you will learn and contribute to

As part of the team, you will:

• Support the Head of Field Marketing for North America with regards to leading and implementing various strategic planning processes across the FM organization and providing team members with important information to prepare them for upcoming engagements
• Support marketing managers in the planning and execution of customer engagements via our Martech stack, including, ExhibitForce, Workfront, and Concur amongst others- as it relates to campaigns, tradeshows, and other activities
• Manage agreements with strategic vendors and partners as needed to support FM, from strategic marketing consulting to press and media as well as promotional needs
• Create and maintain FM team templates for budget management and reporting, team SOP documentation, training tools and program folders
• Build and maintain an overall operational cadence across the team to include, the governance of the budget management processes, management of monthly and quarterly budget reporting, supporting monthly budget reviews with marketing manager, ownership of all supplier payments and management of the marketing asset inventory
• Own and maintain relationships with internal partners to ensure team alignment with Nokia's processes and systems to include procurement managers, accounting functions, operational teams within CX, legal partners, and GSS support

Your skills and experience

You have:

• Bachelor's Degree in Marketing or 10+ years of Marketing operational experience
• The ability to work remotely and communicate effectively across all levels of management from executive and media relations to activation engagement executional resources
• Demonstrated operational orientation to detail, through your ability to assess and create operational frameworks and ways of working via past roles and experiences.

It would be nice if you also had:

• Negotiation experience, with regards to procurement and vendor management in a B2B Marketing context
• Experience planning, directing, and coordinating marketing programs to increase customer engagement and or market perception
• Previous management or supervisory experience with both direct and indirect teams

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.