Marketing Operations Program Manager

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

Through the perfect blend of strategic thinking, operational process and project management (and execution), this role serves as the liaison to help B2B and Digital Marketing teams achieve their business goals with excellence. Develops efficient and scalable processes to enable team members to do their best work and accomplish business objectives. This position experiments, presents creative options to solve business challenges, thrives wearing different hats and has an eye for detail.

Essential Functions

• Establishes scalable processes and management routines to support strategic cross-functional business objectives by leveraging workflow management tool.
• Works with marketing team members to outline business objectives and success criteria and fine-tune activities to help team members exceed expectations.

• Helps align campaign execution to business objectives and key performance indicators in partnership with the VP of Marketing Insights & Operations.
• Makes recommendations and implements change to enable operational improvements throughout teams.
• Manages the end-to-end program activities across marketing campaigns including scope management, interdependencies, success criteria, deliverables, critical path milestones, resource management, finance management, and quality management. Appropriately engaging all stakeholder groups.
• Enables teams to execute, resource and monitor assigned projects and campaigns to keep on schedule and on budget.
• Monitors projects on an ongoing basis, evaluating progress, proactively works with project team mitigating risk and effective issue resolution.

• Provides visibility into key initiatives and escalates areas of concern to leadership.
• Identifies and manages project interdependency defining critical path project & program level milestones, effectively communicating to all stakeholders.
• Performs retrospectives, drives improvements and sharing of best practices.
• Consults on campaign design within the workflow management tool to help drive the right response and engagement for our brands and audiences, including B2B, B2C and Partner marketing in collaboration with stakeholders.

• Works with analyst to optimize campaigns based on campaign performance and identifies areas for testing and improvement; provides recommendations.
• Manages agency vendors to help execute strategic projects, such as website replatforming or programs around conferences.

• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data

Minimum Qualifications

• Education and/or experience typically obtained through completion of a Bachelor's degree in or related fields
• Minimum of 5 or more years of related experience with at least 3 years of marketing operations project management experience and at least 3 years of demand generation experience managing marketing campaigns.
• Comfortable facilitating and managing the execution of projects across teams

• Business performance focused

• Detail-oriented, project management and prioritization skills
• Background and drug screen

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

The pay scale for this position in CA/NY in USD per year is:

a minimum of $95,000

a maximum of $110,000

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to href="https://www.earlywarning.com/careers#EW-benefits" target="_blank" aria-label="check our Benefits page here opens new window" rel="noopener noreferrer">check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.