Marketing Operations Specialist

Grammarly team members in this role must be based in the United States or Canada, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

Every day, tens of millions of people and 50,000 professional teams worldwide trust Grammarly’s AI and human expertise to help ideate, compose, revise, and comprehend communications. Our team members have the autonomy to take on exciting challenges in pursuit of our mission to improve lives by improving communication. Together, we’re building on more than a decade of steady growth and profitability. We’re defining the communication assistance category with our tailored service offerings: Grammarly Free, Grammarly Premium, Grammarly Business, and Grammarly for Education. Our latest product offering, GrammarlyGO, brings the power of generative AI to our users. It all begins with our team collaborating in an inclusive, values-driven, and learning-oriented environment.

To achieve our ambitious goals, we’re looking for a Marketing Operations Specialist to join our Marketing Operations team and support our B2B lines of business. This person will contribute to Grammarly’s vision of building a comprehensive, AI-powered communication assistant that helps people connect with and understand each other by further growing and connecting our B2B audiences across the globe. They will help us achieve our goals across Marketing and Sales, and will be on the ground floor of building the marketing core of Grammarly Business.

As a Marketing Operations Specialist, you will contribute to our mission of improving lives by improving communication by being the glue between our Marketing and Sales teams and our customers.

In this role, you will:

• Contribute to Grammarly’s demand generation revenue goals, primarily for Grammarly Business.
• Support targeted campaigns across marketing channels and assist with deploying/scaling email marketing automation capabilities, including demand generation, database hygiene, and audience segmentation.
• Document campaigns and processes to support marketing and sales needs.
• Contribute to and influence the marketing operations roadmap (MQL, lead grading, and scoring).
• Ensure operational excellence by proactively monitoring campaign tracking through UTMs and reporting in Salesforce and Tableau, as well as with the help of Marketing Analytics.
• Establish strong cross-functional, collaborative relationships and alignment with partners within Grammarly, particularly with the Revenue Operations and Demand Generation teams.
• Manage list hygiene, creation, maintenance, and segmentation with the Marketing Operations Manager in partnership with Demand Generation Managers.
• Work with the Marketing Operations Manager to optimize email performance and conversions, including segmentation and automation testing.

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Is curious and constantly learning.
• Can seamlessly align stakeholders, details, and timelines toward a specific goal and recognize operational needs and opportunities for improvement.
• Has executed email marketing campaigns in Pardot or Salesforce Marketing Cloud and is comfortable digging into HTML and CSS.
• Has conducted campaign reporting with an eye on insights, learnings, and opportunities.
• Will support the team by documenting campaigns and processes.
• Has experience strategically problem-solving and identifying opportunities to improve lead scoring or grading, routing, email deliverability, and automation rules. 
• Has created or maintained marketing assets, including landing pages, emails, forms, and UTM tracking links.
• Has contributed to the onboarding of new tools and integrations and created short-term solutions through connections (with Zapier, for example).

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days 
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index. For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. 

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

Please note that EEOC is optional and specific to US-based candidates.

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