Marketing Operations Specialist

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Title: Marketing Specialist - Marketing Operations Specialist

Location: Atlanta, GA

We are NCR, a global tech company-and we run the everyday transactions that make your life easier. We're the world leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With our software, hardware and portfolio of services, we make more than 700 million transactions possible every day.

We serve the most exciting and dynamic customers in the world. Andwe put them at the center of everything we do. Our mission in life is to enable our customers to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to profit growth.

By continually learning about-and pioneering-how the world interacts and transacts, we're helping companies not only reach their goals, but also change the way all of us shop, eat, travel, bank and connect. Together, we are shaping the future.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY

The NCR Hospitality marketing team is looking for a Marketing Operations Specialist to join our hospitality marketing team. In this role, you will focus on data collection, standardizing reporting and optimizing processes with the goal of creating efficiencies, building scalable processes, optimizing marketing programs, and continuously improving the end-to-end lead flow. You will also work with sales operations and sales to streamline processes, increase efficiency throughout the funnel, and ensure alignment across sales and marketing.

Duties and Responsibilities:

• Work with and support marketing automation software/agencies to ensure that projects, tasks and integrations are completed accurately, on-time, and built around best-in-class repeatable and scalable processes.
• Create, improve, and continuously document strategic, process-driven standard operating procedures for the end-to-end lead flow.
• Proactively monitor and report on campaigns, lead attribution and processes. Provide recommendations for improvements across marketing channels to improve marketing KPI's and address process gaps.
• Drive standardization, tracking, and reporting of defined metrics in the marketing funnel.
• Work cross functionally with sales, sales operations and sales support teams to uncover gaps in the lead flow process and work collaboratively to define and execute solutions that positively impact the marketing team's goal attainment.
• Represent Hospitality Marketing in business operations meetings; articulate marketing business problems, develop use cases, and deliver business requirements to appropriate teams.
• Keep abreast of marketing operations trends. Evaluate new and existing complementary technologies and add-on applications or integrations to improve and optimize marketing team performance.

Qualifications:

• Bachelor's Degree in Marketing, Business, Information Technology or related field
• 1-2 years of related work experience in Marketing Operations or Business Analytics
• Experience in creating processes for ensuring accuracy, efficiency, and prioritization
• Experience building, managing, and maintaining reporting and dashboards
• Strong communication skills, with ability to explain complex datasets and development stories to business stakeholders
• Experience in marketing operations, with significant experience in marketing automation, CRM and project management applications, and process operations
• Experience working with CRM (Salesforce), marketing automation (Marketo, NC Squared, SalesLoft), tracking (Convirza) and website and digital (Google & Adobe Analytics) platforms.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.