Marketing Operations Specialist (Hybrid - Coppell, TX)

About Blackhawk Network:

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN's portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today's leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN's network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.

Overview:

This is a hybrid role reporting into the Coppell, TX office twice a week (Tues/Weds).

Our team is looking for a Marketing Operations Specialist to assist in the daily management and execution of marketing technology and automation initiatives across our business. This person will work closely with the Global Marketing Operations team and the teams it supports (Marketing, Revenue Operations & the IT team). The primary duties of the Marketing Operations Specialist will be focused on helping to build, test, optimize, document, and maintain numerous software platforms used by the marketing department.

Responsibilities:

• Understand the foundation of our global marketing technology tech stack and how it operates as an end-to-end system to drive revenue, optimize performance, and enable maximum marketing team productivity.
• Be the system administrator and day-to-day manager of a variety of marketing technologies including Marketo, Drift and 6sense. Execute day-to-day tasks such as user management, troubleshooting access issues, and system updates. Perform light CRM system design & automation work to implement operational enhancements.
• Support our Marketing Operations Manager to integrate marketing technology products with each other and with other systems, such as CRM, web & analytic tools, and marketing management systems to enable data flow and automation across the marketing ecosystem.
• Serve as the first point of contact in answering technical requests. Investigate, track and troubleshoot any technical issues or errors related to the marketing technology systems. Partner closely with cross functional teams when necessary.
• Build and maintain a range of automation processes including operational programs to help maintain legal compliance, data quality, and marketing excellence.
• Onboard and support teams/users globally as they use our systems, delivering or coordinating training, documenting processes and process updates.
• Stay up to date on new features/releases/product roadmap initiatives and translate those into Marketing Ops plans and projects
• Understand BHN policies and ensure vendors/platforms and BHN users maintain compliance.

Qualifications:

• 3+ years of marketing technology or marketing operations experience.
• Proficiency in marketing automation and integration tools with knowledge of marketing processes and familiarity with monitoring tools and problem-solving methodologies
• Solid technical skills in marketing automation and CRM systems with expertise with platforms including Marketo and Microsoft Dynamics.
• Ability to work with internal and cross functional teams
• Strong organizational and time management skills, with high attention to detail and ability to manage multiple priorities.
• Excellent written and verbal communication skills

Benefits:

Salary Range: $50,000.00 to $70,000.00.

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO Statement:

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other "Fair Chance" laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia's ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.