Marketing Specialist, Content

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Be st Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020

• Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Values. 
  • Care Deeply. We take time to be present and partner with our team and communities. 
  • Level Up. We navigate through ambiguity and go the extra mile.
  • Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
  • Lead The Future Together. We value entrepreneurship and are inspired by action
• The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average
• The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. 

Taskrabbit is looking for a creative and analytical content specialist with a strong background in content strategy, writing and storytelling. As Taskrabbit’s Content Marketing Specialist you will plan, draft, edit, and publish content that supports brand and messaging strategy for Taskrabbit, including drafting a global multichannel content strategy, creating and updating a cross-functional content calendar, in addition to writing across all of our marketing channels, including lifestyle and SEO blog posts, paid media campaigns, email campaigns, website and landing page content, video scripts, radio scripts, OOH campaigns, direct mail, IKEA campaigns and in-store signage, executive and internal communications, and social media posts.

You should understand the importance of succinct but clutter-breaking copy and keeping a consistent tone of voice, as well as best practices in video content and production in a direct response environment where consumers thumb scroll a mile a minute.

You are a top-notch content writer, editor, strategist, and creator who is also obsessed with understanding how effective your writing is through analysis of content performance data. You have experience adapting content strategies for a global brand and understand the implications of localization across multiple markets as it impacts scope, timelines, and resources.

Additionally, you should have your finger on the pulse of culture and current content trends, to understand what kind of content not only engages and retains customers, but also converts new users for Taskrabbit.

As part of the Creative team within the broader Marketing team, you will work cross-functionally with internal business partners on strategy, idea generation and planning, and develop content that helps meet Marketing and company objectives. You also will work with external partners to develop and test new ideas and content programs. Overall, you are a self-starter who is able and excited to help expand our company’s digital footprint and brand awareness.

Join us in transforming lives, one task at a time.

• Write high-quality, engaging, educational and relevant copy and content that drives web/app visitors, engagement and brand awareness.
  
• Draft a global multichannel content strategy, create and update a cross-functional content calendar, execute content strategies, programs, content, and integrated campaigns, and drive initiatives to elevate and evolve the user experience, with the goal of driving web and app traffic, and acquiring and retaining users on both sides of the marketplace.
  
• Own and project manage initiatives and campaigns, briefs, and other elements of the content strategy end to end. Provide project management to align teams and produce deliverables.
  
• Help align content across channels and markets, ensuring that all content is on brand and supports broader team and company goals.
  
• Own the strategy and execution of the Taskrabbit blog, writing and posting engaging content for both SEO content and lifestyle, partnership, and educational content on a frequent and consistent basis
• Draft concepts, copy, and design briefs for paid media campaigns, email campaigns, video scripts, OOH campaigns, direct mail, IKEA campaigns and in-store signage, executive and internal communications, and social media posts.
  
• Own the content calendar and draft copy for Taskrabbit’s website home page updates, service pages or landing page content, and App Store/Google Play Store updates.
  
• Proofread, edit and publish content from cross-functional teams or contractors as needed.
  
• Use quantitative data to inform content and measure progress; work with the team to research, test, and optimize content (personas, channels, calls-to-action, content type, distribution) to determine the most successful engagement formulas that maximize impact.
  
• Leverage the Taskrabbit community -- including Taskers, clients and our followers -- to generate, acquire and share high-quality user-generated content.
  
• Regularly track, analyze, and report on the performance of campaigns, content, and overall channel health to the Creative team and greater Marketing department.
  
• Must be a team player who cares deeply and is not afraid to jump in and support on all team projects when needed.
  
• Sound judgment, analytical abilities, and ability to determine solutions independently, think creatively, and implement rapidly.
  
• Ability to multitask and seamlessly switch between content creation, project management, copywriting, ideating, and strategizing.
• Lead the future together navigating ambiguity and provide solutions in a fast-paced start-up environment.
  
• Develop and maintain strong cross-functional relationships, and liaise with the EU Marketing team on a consistent basis.

Your Areas Of Expertise:

• Minimum 4 years experience in content writing, editing, copywriting, and a strong track record of storytelling through different marketing channels (please be prepared to share a portfolio of your work)
• Strong editorial writing and copywriting skills. Should be a skilled writer, editor and verbal communicator, with experience in drafting both long-form and short-form copy (blog posts, ad campaigns, email, social, video scripts, radio scripts, etc).
• Digital marketing expertise, including familiarity with multiple traffic channels (e.g. blog, email, SEO, paid social).
• Strong process and project management skills, with proven track record and ability to own and manage projects end-to-end to align teams and produce deliverables.
• Culturally competent with an understanding of the localization process to develop and leverage content across multiple markets globally.
• Data driven and highly analytical; able to continually evolve and improve using data to develop content.
• Stellar organizational skills and ability to juggle multiple priorities and projects concurrently.
• Experience in developing visual assets such as graphics, photo and video is a strong plus.
• Demonstrated knowledge of WordPress, Asana, Looker, Google Analytics.
• Experience with online community building and engagement.
• Undergraduate degree in communications, journalism/PR, marketing, English literature, or related field a plus.
   

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.