Marketing Specialist- Loyalty

WHO WE ARE

Come join us. You'll add value to one of the world's most iconic consumer brands and be part of our company with a life-affirming purpose to inspire meaningful connections. Our products, content and experiences aim to enrich all lives by making a genuine difference in every life, every day, and our business is focused on bringing the value and relevance of Diversity and Inclusion to every brand, product, and person we touch. Our overarching enterprise D&I Framework and plans demonstrate our belief and value in having a diverse and inclusive workforce Hallmark's D&I efforts will continue to represent ongoing progress and reinforce our commitment, as will our intentional focus on bringing more diverse talent into our business and onto our teams. Hallmark's Consumer Experience (CX) Team runs point on campaign planning and operations across Hallmark's Consumer Experience ecosystem - spanning Marketing, Creative, Data Insights & Analytics and Consumer Care functions.

WHAT YOUR ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE

The Loyalty Marketing Specialist is part of the Hallmark CX Marketing Team. The role will assist the team in helping maintain, improve, and grow the Crown Rewards loyalty program.

In this role you will:

• Manage ongoing reporting for email journey performance and support team in executing against strategy and creative development of journeys to improve results and meet KPI goals.
• Support the team in ideation, planning and execution of Crown Rewards membership benefits.
• Support planning, executing and monitoring of retail sales associate contests.
• Analyze benefit performance and support teammates in determining key actions based on data.
• Build relationships with Creative teams, Marketing Operations, Retail Operations, Merchants, and other cross-functional groups to ensure flawless execution of benefits, associated consumer-facing marketing materials and ongoing communications plans across the organization.

This role will report to the Loyalty/Crown Rewards Marketing Manager.

BASIC QUALIFICATIONS

• Bachelor's degree or 4 years professional work experience.
• Experience with building and executing against consumer segment-based strategies and tactics.
• At least 1 year of experience in marketing analytics and reporting.

PREFERRED QUALIFICATIONS

• Bachelor's degree in marketing or related field.
• 1+ years of marketing-related experience.
• Strong organizational and presentation skills.
• Baseline knowledge of marketing performance KPIs.
• Working knowledge of SQL.
• Email marketing experience.
• Analytical mindset and ability to make decisions based on data.
• Demonstrated ability to work on multiple projects at once; ability to stay focused, meet deadlines and follow through.
• Strong attention to detail and able to maintain a high level of accuracy while working under pressure and deadlines.
• Passion and intellectual curiosity for consumer marketing.
• Possess a high degree of creativity to find new, compelling ways to reach and communicate to consumers.
• Ability to interact and communicate professionally with management at different levels, internal and external audiences, and the ultimate Hallmark consumer.

ADDITIONAL DETAILS

• This position is hybrid, working onsite at headquarters in Kansas City, MO once a week and as needed for events and meetings.

Now's your chance to embrace a future with Hallmark-just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please.

HALLMARK - Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.

Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we'll make the best use of the skills and talents you already have. We'll also give you leadership opportunities and show you multiple potential pathways to future success.

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)