Marketing Support Associate (Remote)

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Job Summary:

This position supports the Builder Multifamily and ACP channels in tracking and expediting the sales and marketing business processes. This position will report to sales and perform all functions related to the customer acquisition and retention process, including customer data, flow through operations groups, along with account and sales activity maintenance. Will be responsible for data management, reporting, supporting all marketing initiatives, contract management support, and assisting sales with all areas of the customer and sales lifecycle.

Essential Duties/Responsibilities:

• Continually evaluate the effectiveness of Builder/Multifamily and ACP processes and initiate process and system improvement activities to increase residential sales
• Participate in and initiate cross-functional team discussions to develop timelines for marketing campaigns, new product development, and project delivery
• Support all levels of new enrollments, switches, renewals, and customer acquisition functions
• Be familiar with all databases, internal systems, and files, using them to gain knowledge of customer participation, while updating and maintaining accurate information
• Onboard new customers, by creating login credentials, providing account information, portal training for onsite teams, and verifying their units were accurately transferred
• Ensure the proper marketing material are delivered and the customer fully understands the benefit of using our service via online training, with new and current partners, while keeping our value-add product first in their minds, to promote to their prospective residents
• Serve as the key subject matter resource for marketing on operational and online requests, knowledgeable on all processes across the customer lifecycle
• Research and resolve customer service issues as directed by EMMs /Sales Representatives and Sales Management, with a particular focus on enrollment status, and escalate any billing/disconnect issues
• Regularly review our internal dashboard to identify low-performing properties, or accounts with no activity, while being proactive with suggestions to increase their participation
• Research and troubleshoot any billing issues, while handling all invoice requests
• Participate and contribute to the development of marketing collateral and sales plan
• Serve on Apartment Association committees and be present at local events
• Proactively uncover leads and opportunities for new efforts or enhancement of existing business processes and gaining new business
• Organize and lead on-site training, as requested by partners
• Other duties as assigned

Knowledge, Skills, and Abilities

• Ability to make tough decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; has a bias for action
• Ability to own and deliver against specific sales and/or marketing commitments
• Consolidation of reports across marketing campaigns and sharing of key learnings
• Work effectively and build relationships with people at all levels, and be a solid team player
• Comfortable working with cross-functional business teams
• Must maintain a positive attitude and willingness to do whatever it takes to assist sales with achieving all set goals
• Proficient in Microsoft Office products (Word, Excel, Outlook, and PowerPoint) Knowledge of Salesforce a plus
• Must be extremely organized and be able to multi-task among different tasks
• Ability to handle multiple tasks simultaneously while meeting deadlines
• Must be organized, task-oriented, backed with strong attention to detail
• Ability to thrive in a team environment while being a self-starter with minimal supervision
• Strong written, oral, communication, and interpersonal skills
• Maintain knowledge about electric markets, competition, our programs, and services, while continually educating and training yourself on industry and company knowledge
• Must be flexible and willing to adapt to an ever-changing environment
• Will be required to perform additional duties as requested and as business need change

Working Conditions/Physical Requirements:

• Normal office environment - which may include working from home and wifi access
• Will need reliable transportation to visit communities as needed/requested
• Some overtime is required as special projects arise
• Occasionally requires lifting as appropriate to perform duties and responsibilities
• Minimal travel

Minimum Requirements:

• In lieu of a degree, knowledge of energy, utility, and/or Multifamily experience
• 1-2 years working with customers in a problem-solving or sales support capacity preferred

This posting is not open to applicants who reside in or intend to work remotely (fully or partially) from the State of Colorado, New York City, or West Chester County, NY. If you reside in or intend to work remotely from Colorado, New York City, or Westchester County, you may contact [email protected] to request access to post for this position. If such request is granted, you will be provided pay range and other information as required by applicable law. Please include the job title in your request.

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NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.