Marketing Systems Administrator

JOB SUMMARY: The Lockton Marketing System Administrator is responsible for managing, maintaining, monitoring, and testing Lockton Marketing Applications. Reporting into the VP, Director of Marketing Operations and Digital Engagement, you will be a part of Lockton's Global Marketing & Communications organization and work closely with the IT and marketing teams to ensure the systems are functioning efficiently and effectively, and that users can access the assets they need.

ESSENTIAL DUTIES:

• Assist creative teams with conducting research to locate digital assets for marketing campaigns.
• Collaborate with graphic designers and video producers to establish and maintain project timelines.

• Develops and maintains productive working relationships with project sponsors, key systems users, user groups and business teams across the enterprise to ensure users are following system processes with the most efficient automated business processes.

• Act as the primary person maintaining MarCom systems such as Bynder, Workfront and Sprinklr, including updates, upgrades, and security patches.
• Audit Lockton's Bynder instances quarterly to ensure adherence to brand guidelines.
• Refine and maintain a metadata entry protocol, and work with various stakeholders across the enterprise to refine metadata and taxonomy guidelines for digital asset classification.
• Monitor performance and troubleshoot issues as they arise.
• Stay up to date with the new features and functionality of Lockton Marketing Applications and evaluate whether they would be beneficial to implement.
• Ensure the Marketing Applications function properly, updates are applied and tested, and new functionalities are tested and implemented.
• Helps develop a seamless partnership with associates and vendor
• Work closely with Brands and Communications to forge best practices, define a roadmap for future features, develop standards and help enforce compliance with standards.
• Reviews sites and web pages to ensure adherence to Lockton's brand standards.
• Analyze user behavior and usage patterns to identify opportunities for optimization and improvement.
• Provision, manage, and audit user accounts and profiles ensuring appropriate levels of access are granted.
• Train users and manage communications about updates, enhancements, and user support needs.
• Troubleshoot user issues and provide technical support as needed.

• Understands and follows a formal development life cycle and change control process.

• Create, maintain, and publish process documentation and training materials for both application users and leadership.

• Responsible for development and maintenance of reporting metrics and dashboards

SKILLS & COMPETENCIES:

• You are self-motivated, driven to make an impact, tenacious, comfortable with ambiguity, results-focused, collaborative, respectful, solution-oriented
• You areaction-oriented, flexible, and alwaysstriving for the best possible outcome
• You believe that a challenge is just anopportunity. You strive to make yourself and those around youbetter
• Can build strong relationships quickly and work seamlessly across various teams and levels
• Proven ability to interface and build rapport with executives as well as fellow marketers
• Strong analytical & critical thinking skills
• Ability to move fast and manage multiple projects simultaneously
• Exceptional communication and collaboration skills
• Creative, strategic, and results-oriented

• Excellent project management and follow-through with minimal supervision

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Bachelor's degree in Information Technology, Computer Science, Network engineer or a related discipline

• Experience with the insurance or brokerage industry is highly desirable but not required

• Experience with aforementioned software platforms is highly desirable