Marketing Team Lead - Q Team

About UsFirst Horizon Corp. (NYSE: FHN), with approximately $90 billion in assets, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, mortgage, and title insurance services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Summary

The Q Team Marketing Manager is responsible for leading a dynamic work environment of highly productive creative and operational resources. The team is tasked with delivering expedited marketing and advertising assets for resources across the organization in accordance with brand standards and established SLAs. Along with day-to-day demands for brand and LOB support, the leader and team will be tasked with identifying and possibly leading automation of marketing requests to modernize and evolve our offering such as self-serve and personalized/distributed offerings.

Key Responsibilities Include

• Lead a dynamic work environment designed to expedite marketing and advertising requests.
• Possess a deep understanding of a wide range of marketing and advertising channels.
• Ability to oversee multiple and wide variety of marketing and advertising requests at once.
• Prioritizes work of her team and support areas.
• Ability to negotiate request terms including delivery dates, optimization to brand standards and/or outside capacity/skillset of the team.
• Establishes SLAs for type of work supported by Q Team, turnaround times and quality of work.
• Oversees work to ensure execution in alignment with brand standards, SLAs, legal and compliance requirements and general details of a specific job requests.
• Ensures quality execution of final product and overall experience for the requester and team members.
• Identifies process optimization opportunities including new skill sets and areas ideal for automation.
• Build strong relationships and work collaboratively with others to ensure work is delivered on time and within standards. Cross-functional partners might include Integrated Marketing Leads, Regional Marketing Leads, Creative Director, Marketing Ops Manager and Community Relations Representatives to ensure work is delivered on time and within standards.

Qualifications Include

• Bachelor's degree in marketing or a related field, higher level degree preferred
• Minimum 8-10 years demonstrated marketing experience
• Banking / financial services experience a plus

Experience, Skills and Competencies:

• Experience leading and managing marketing efforts in a variety of advertising platforms
• Experience leading and supervising the work of marketing professionals including creative, planners, web teams and marketing operations.
• Experience partnering with marketing professionals including web teams and marketing operations; and across the organization with Community Relations, Corporate Communications and LOB requesters.
• Strong interpersonal and communications skills
• Independent decision-making ability
• Ability to negotiate and influence others
• Inherent growth mindset and ability to adapt and thrive in a changing workplace
• Superior change management and leadership skills
• Demonstrates and exemplifies those values and characteristics which are essential to the Marketing Team's success:
  • Great attitude: realize that the energy and attitude they bring, impacts not only their performance but the performance of those around them
  • Transparency: are direct, factual, and straight-forward
  • Flexibility: ask questions for greater insight, and make recommendations relative to alternatives, options or other solutions

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More --FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Follow UsFacebook --facebook.com/FirstHorizonBank

Twitter --twitter.com/FirstHorizonBnk

LinkedIn --linkedin.com/company/first-horizon-bank

Instagram --instagram.com/first_horizon

YouTube --youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)