Marketing Technical Support Specialist

Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 22,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Job Description

Experian Marketing Service’s mission is to accelerate client success through enabling ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.

As a Client Technical Specialist, you will be working independently and within groups, consulting with our clients to realize their project goals, configure the parameters and schedule the services needed to execute the processing and deliver results to the client.

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.

What you’ll be doing

Work directly with Experian sales and clients to create targeted audiences and drive activation to a wide variety of destinations.

• Work directly with Experian sales teams and clients to understand and fulfill client requests.
• Design targeted audiences using a variety of data including Experian, first and third party data.
• Utilize Experian dedicated software to create targeted audiences and activate at different destinations.
• Follow Experian Security guidelines in management of clients’ sensitive information.
• Collaborate with internal groups to define process requirements for projects.
• Monitor accuracy and completeness of all assigned projects.
• Provide targeting recommendations and answer data, tool and process questions for external clients.

Qualifications

What your background looks like

• Minimum 2 years experience in a technical processing environment. Technical Bachelor’s degree in progress or complete.
• Minimum 2 years’ experience in Marketing or with Agency preferred. (campaigns, Audience engine, digital creations and activations, data analysis, etc...)
• Basic programming skills and desire to develop skills within open systems environments.
• Strong PC skills in MS Office
• Strong attention to detail and organizational skills 
• Excellent problem solving and analytical skills
• Ability to work independently
• Ability to communicate fluently in English
• Basic project management skills
• Excellent multitasking capabilities
• Proficiency in Digital Marketing channels

Additional Information

This is a permanent home-based role in Costa Rica. No relocation available.

Experian Careers - Creating a better tomorrow together

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect

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Experian Careers - Creating a better tomorrow together

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Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!