Marketplace Operations Associate

At Magic Eden, we’re breaking down barriers to make Web3 what it should be — intuitive, accessible and of course, magical. As the #1 Bitcoin dApp and the #1 NFT marketplace, we’re leading the charge to redefine the onchain experience. Backed by top-tier investors like Sequoia, Paradigm, Electric Capital and Lightspeed Ventures, we’re building a future where trading is seamless, tokenomics are meaningful ($ME coming soon) and Magic Eden becomes the best and biggest DEX in Web3. Join our global team of passionate, scrappy and wildly talented people to help shape the next era of Web3 with us.

As Magic Eden continues to shape the future of NFTs, we're on the lookout for an Operations Associate with a true degen spirit and startup hustle. This role is crucial for providing support to NFT creators and collectors on the Magic Eden platform. Responsibilities include assisting creators with onboarding, addressing issues promptly, and delivering exceptional customer service to collectors. We're seeking someone who lives and breathes NFTs and has active experience as an NFT trader or collector, with specific knowledge of the BTC ecosystem, including ordinals and runes. This role will be primarily on Pacific Time and will include weekend shifts.

Responsibilities:

• Support NFT creators through the onboarding process and provide solutions for any issues.

• Offer top-tier customer support to collectors and traders, ensuring quick and effective issue resolution.

• Collaborate closely with other team members to drive operational initiatives with efficiency and precision.

• Maintain and manage databases, spreadsheets, and relevant documents for seamless operations.

• Assist in developing and implementing new operational processes, policies, and procedures.

• Monitor user feedback and suggest improvements to elevate the user experience.

• Adapt to changing needs and execute additional responsibilities as required by management.
  
  

Qualifications:

• Deep, active engagement with the NFT community and the BTC ecosystem, including ordinals and runes.

• A solid understanding of blockchain technology, and ability to troubleshoot using blockchain explorers

• Genuine passion for helping customers and a commitment to outstanding service.

• Strong organizational skills and high attention to detail.

• Comfortable using software tools and online platforms; experience with databases and data analysis is a plus.

• Strong problem-solving and analytical skills.

• Adaptability to fast-paced, startup environments and a readiness to hustle.

• Previous experience in a customer-facing support role is preferred.
  
  

Pay & Benefits:

• A fast-paced and collaborative environment

• Competitive compensation and equity options

• Flexible PTO

• Comprehensive health, dental and vision plans

• Wellness and work from home allowance

• Remote-first company

• 401k plan (in the US)
  

The compensation for this position will vary based on geography and other factors (including years and depth of experience and expertise, and other business considerations). The base salary range for this role is $60,000 - $70,000. Additionally, this full-time role is eligible to receive benefits, as well as participate in Magic Eden’s equity plan. Final offer package will be at the company’s sole discretion.


Equal Employment Opportunities at Magic Eden

Magic Eden is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Magic Eden believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Magic Eden also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Magic Eden’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws.

This employer participates in E-Verify.