Marketplace Operations Associate

At Magic Eden, we’re breaking down barriers to make Web3 what it should be — intuitive, accessible and of course, magical. As the #1 Bitcoin dApp and the #1 NFT marketplace, we’re leading the charge to redefine the onchain experience. Backed by top-tier investors like Sequoia, Paradigm, Electric Capital and Lightspeed Ventures, we’re building a future where trading is seamless, tokenomics are meaningful and Magic Eden becomes the best and biggest DEX in Web3. Join our global team of passionate, scrappy and wildly talented people to help shape the next era of Web3 with us.

As Magic Eden continues to shape the future of NFTs, we're on the lookout for a Marketplace Operations Associate with a true degen spirit and startup hustle. This role is crucial for providing support to NFT creators and collectors on the Magic Eden platform. Responsibilities include assisting creators with onboarding, addressing issues promptly, and delivering exceptional customer service to collectors. We're seeking someone who lives and breathes NFTs and has active experience as an NFT trader or collector, with specific knowledge of the EVM ecosystem.

This role will be primarily operate on Australian Eastern Time and will include weekend shifts.

Responsibilities:

• Support NFT creators through the onboarding process and provide solutions for any issues.

• Offer top-tier customer support to collectors and traders, ensuring quick and effective issue resolution.

• Collaborate closely with other team members to drive operational initiatives with efficiency and precision.

• Maintain and manage databases, spreadsheets, and relevant documents for seamless operations.

• Assist in developing and implementing new operational processes, policies, and procedures.

• Monitor user feedback and suggest improvements to elevate the user experience.

• Adapt to changing needs and execute additional responsibilities as required by management.
  
  

Qualifications:

• Deep, active engagement with the NFT community (familiarity with the EVM ecosystem strongly preferred)

• A solid understanding of blockchain technology, and ability to troubleshoot using blockchain explorers

• Previous experience in a customer-facing support role is preferred

• Genuine passion for helping customers and a commitment to outstanding service.

• Strong organizational skills and high attention to detail

• Comfortable using software tools and online platforms; experience with databases and data analysis is a plus.

• Strong problem-solving and analytical skills.

• Adaptability to fast-paced, startup environments and a readiness to hustle.

• Proven ability to build strong rapport and trust within a team, fostering a cohesive and collaborative working environment
  
  

Pay & Benefits:

• A fast-paced and collaborative environment

• Competitive compensation and equity options

• Flexible PTO

• Wellness and work from home allowance

• Remote-first company

Equal Employment Opportunities at Magic Eden

Magic Eden is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Magic Eden believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

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