Marketplace Operations Associate, Fraud

Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of ecommerce, Poshmark makes buying and selling simple, social, and fun.

Poshmark is searching for a Fraud Associate to play a critical role in ensuring that our marketplace is trusted and safe. In addition to operational fraud detection and prevention work, this is a customer facing role where you will have the opportunity to protect Poshmark while delivering the best customer experience. Additionally, you will help improve processes and help develop scalable solutions for fraud prevention.

Candidates must be able to work a Sunday-Thursday schedule.

What you'll do:

• Effectively review and investigate events to identify fraudulent behaviors 
• Leverage a variety of data sources to establish informed decisions 
• Use backend office tools to take appropriate actions on user accounts or orders
• Interact with the Poshmark community about sensitive issues in a professional manner
• Collaborate with the Payment and Support teams to troubleshoot issues 
• Investigate users and orders in a thorough, unbiased and fair manner

6-Month Accomplishments:

• Familiar with Poshmark policies, processes, and procedures
• Familiar with all Poshmark internal tools 
• Learn about all fraud types and become comfortable making decisions
• Work independently and cross functionally to streamline processes to improve fraud processes

12+ Month Accomplishments:

• Complete and exceed all 6-month responsibilities
• Be able to determine all fraud types with no additional help
• Detect and analyze new trend and report them to the team
• Meet daily goals while work on other ongoing projects at a time
• Fully learn all areas of the fraud function at Poshmark

What you bring:

• Bachelor's degree or equivalent experience
• 1-2 years of operational or customer support experience preferred 
• Great attention to detail and highly organized
• Naturally curious and a strong investigator
• Passionate about community and helping our users
• Self motivated and strong work ethic 
• Excellent verbal and written communication skills
• Contagious positive energy while remaining calm and collected
• Collaborative and strong team player
• Experienced with using Microsoft Excel a plus