Master Data Subject Matter Expert (Nashville, TN)

Job Title
Master Data Subject Matter Expert (Nashville, TN)

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

Be responsible for customer master data related activities to ensure our customer data is complete, accurate and follows data governance policies. This role will be responsible for requesting, cleansing and enriching customer master data across multiple data domains to facilitate effective business decision making and deliver business value for both our internal and external customers. This role will interface with external customers as well as multiple business stakeholders, especially sales, credit, collections and order management.

You are responsible for

• Review of customer master set up and change requests and determination of correct actions needed.
• Submittal of customer master set up and change requests and ensuring requests are reflected correctly in all systems.
• Manage account cleanups and issue resolution with external customers and internal stakeholders.
• Serve as the end to end master data knowledge expert from a data and system perspective for SAP, Informatica Business Partner Data Hub (BPDH), FIORI and Salesforce.
• Support planned and ad-hoc data analysis efforts and issue resolution for master data topics.
• Partner with downstream stakeholder groups to facilitate end to end master data updates.
• Support month end, quarter end and year end close processes for customer master maintenance.
• Ensures established processes in compliance with Philips' Quality Standards of business conduct and followed
• Other duties and requirements as required

You are a part of

Philips' Master Data team, which is part of the Global Business Services (GBS) North American hub in Nashville, Tennessee. Philips GBS Nashville hub has continued to grow in the Greater Nashville area since the original announcement of adding 800+ jobs in 2017. Philips is a global leader in health technology, and we are looking to build the team in Nashville with passionate, inspirational, collaborative and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 2.5B people a year by 2030.

To succeed in this role, you should have the following skills and experience

• Bachelor's degree in business or related field preferred, or equivalent combination of education and experience
• 2+ years in a highly accurate and data-driven environment where data integrity and cleanup are required
• Strong familiarity with Master Data management and concepts
• Experience working in SAP or SFDC is highly preferred
• Excellent attention to detail and organization skills
• Ability to analyze requests and issues and determine correct action without assistance
• Ability to work in a fast-paced, deadline driven collaborative team environment
• Advanced analytical and conceptual skills with ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
• Excellent verbal, written communication skills and presentation skills
• Ability to interact effectively with all levels of the organization build consensus and to work through others in achieving goals and objectives
• Ability to handle multiple planned and unplanned tasks, roles, and responsibilities
• Ability to independently manage workload and priorities to deliver on time

Preferred Experience

• SalesForce case management experience
• Informatica Business Partner Data Hub experience

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities. We welcome you to a challenging, innovative environment with great opportunities for you to explore.

Our benefits can be found here: https://www.careers.philips.com/na/en/total-rewards-at-philips.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Nashville, TN.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

#LI-PH1

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Opportunity Employer/Disabled/Veteran