Master Plan Community Manager

Location

Bridgeville - 38 Royal View Drive

Business

As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

We see tomorrow, today. At Brookfield Properties, we’re a fully integrated developer so we know what it takes to go from concept to concrete, from blueprint to building. From vision, experience, resources, and ethics, every day we take these ingredients to partner with our communities, collaborating with the places where we work, customizing developments to meet the neighborhoods’ specific needs, and identifying the highest and best use for each property to create unique and lasting places that bring people together. Learn more.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Your Team

As a community manager you will be representing the owner as a HOA Board member on various HOAs and will be in charge in managing the HOAs on behalf of the owner. You will be required to manage a third party HOA management companies, Food and Beverage, and Golf course management companies. The Community Manager is responsible for the daily operations of the Heritage Shores community association and overseeing the golf course operations. Also, will be assisting in managing other smaller HOAs. This includes compliance with the approved governing documents of the community as well as local and state laws and regulations. 

These responsibilities include direct interaction with community residents and committees, oversight of the onsite management staff, and coordination with outside contractors and vendors. The Community Manager is responsible for the lifestyle, financial well-being and physical maintenance and safety of the HOA. Prior experience working with a developer Board of Directors and developing policies and procedures from the start are highly desirable. Experience working for a self-managed owners’ association highly desirable. At minimum the candidate should hold a valid and current CMCA or AMS designation or the ability to obtain one in (12) twelve months, those with PCAM or LSM designations are encouraged to apply. Candidate should have several years of experience and demonstrated success in managing a complex organization.

Your Key Deliverables

Operations Management:

• Resident satisfaction

• Develop policies, culture, best practices and reduction in staff turnover

• Establish, manage, and operate by both a project build out budget and an annual operating budget (including reserve and enhancement activity) for each department within the HOA

• Maintenance of all association records in accordance with the governing documents

• Identify new opportunities for efficiency and seek to improve the overall operation of the HOA

• Establish and manage a preventative maintenance and record keeping program

• Establish and manage a risk management program

• Acquire and maintain appropriate insurance for the HOA according to the governing documents

• Manage the security efforts for the community

• Integrate with onsite vendor to manage golf and F&B efforts for the community

Internal Reporting & Governance:

• Monthly financial review to include:

• Financial packet for HOA BOD

• Financial packet for resident Finance Committee

• Financial summary report for distribution to the community at large

• Ensure annual audit is completed per the governing documents

• Establish and monitor financial investment policy​

• Timely communication with the community as a whole

• Monthly reports to the HOA BOD with a recap of each department’s activities

• Maintain documentation of meeting minutes and resolutions in accordance with governing documents

Managing Relationships:

• Organize and facilitate community meetings in accordance with the governing documents

• Increase communications with Members, Community Associations and Outside Customers

• Strengthen relationships with contracted vendors and management companies

Process Improvement and Staff Development:

• Recruit and develop staff, create effective training manuals, and develop HOA staff cross training strategies

• Establish staffing plan and onboarding processes

• Develop staff succession planning and strategies

• Develop “Best Customer Service” program and practices

Must Haves

• 7+ years of experience and demonstrated success in managing a complex organization.

• Bachelor’s degree or equivalent on the job experience

• At minimum must hold or the ability to obtain a CMCA or AMS (PCAM or LSM highly desirable)

• Experience with transitions from developer to HOA highly desirable

• Knowledge of closing packet procedure and requirements highly desirable

Nice to Haves

• Strong leadership and communications skills

• Strong financial acumen

• Strong hospitality background

• Extensive experience with golf and restaurant management

• Able to work both indoors and outdoors

• Workdays not limited to 8 hours

• Able to respond to afterhours emergencies

• Able to work on weekends from time to time.

Your Opportunity - US

We are proud to offer our employees what they value most:

• Competitive compensation

• Excellent extended medical, dental and vision benefits beginning day 1

• 401(k) matching, vesting begins day 1

• Career development programs

• Charitable donation matching

• Paid Volunteer Hours

• Paid parental leave

• Family planning assistance including IVF, surrogacy and adoptions options

• Wellness and mental health resources

• Pet insurance offering

• A culture based on our values of Passion, Integrity and Community

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Brookfield Properties participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.