Match Success Coordinator

In the last 50 years, home sizes in the US have nearly doubled, yet the housing supply is growing at half the pace that it was 50 years ago. This has caused housing prices and rent to skyrocket. At the same time, isolation is now considered America's most significant health risk.

CoLife aims to solve both of these by making coliving safe, easy, and affordable. We match homeowners with live-in renters based on mutual values and interests. CoLife enables homeowners to offer renters a home on average 50-60% lower than the market rate and helps solve isolation by bringing people together.

CoLife has recently closed its pre-seed round and joined a San Francisco-based venture studio founded by an ex-Sequoia partner who has invested in six unicorns and is led by one of the founders of one of those unicorns.

We seek an experienced Match Success Coordinator to join our team and revolutionize our platform's user experience, ensuring matches are maintained and successful. As a Match Success Coordinator, you will play a crucial role in supporting existing renters and homeowners with any issues that arise.

Responsibilities:

• Provide support to existing renters and homeowners, addressing inquiries, conflicts, and unexpected scenarios professionally and promptly.
• Coordinate move-in logistics, deposit returns, and property inspections for seamless lease transitions.
• Manage weekly, semi-monthly, and monthly payment transactions, collections, and disputes to ensure timely and accurate payments between existing renters and homeowners.
• Review lease agreements and process insurance claims to uphold platform integrity.
• Track, monitor, and evaluate the performance and outcomes of existing matches to determine their effectiveness and success.

Qualifications:

• Bachelor's degrees in Business Administration, Hospitality Management, or related fields are helpful.
• Experience in customer service, property management, or hospitality service roles is helpful.
• Strong communication, problem-solving, and organizational skills.
• Attention to detail and accuracy are necessary.

About You:

• You are a dynamic and resourceful individual who thrives in a fast-paced startup environment.
• You possess a genuine passion for customer service and take pride in ensuring positive experiences for all users of our platform.
• Your ability to navigate complex situations with empathy and professionalism makes you an invaluable asset to our team and helps retain our existing matches.
• You are driven by the challenge of managing diverse responsibilities and are committed to maintaining the integrity and success of our rental marketplace.
• You collaborate well with a small but passionate team and can take direction from the lead matchmaker. 

Benefits and Perks

• Competitive salary commensurate with experience
• Stock options in CoLife
• Opportunity to join a fast-growing startup and help shape and establish the company culture
• Competitive health benefits
• CoLife is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees