Maverick Product Support Representative

Summary:

The Product Support team member is responsible for supporting current MaverickRE clients and coordinating, implementing, documenting and escalating CRM and TMS (Transaction Management System) data entry and advanced configurations to facilitate the onboarding process and data validation for the MaverickRE software. This role will be remote call, email, Intercom chat and phone based.

This position requires excellent communication skills, as the Product Support team member will communicate frequently with clients using Intercom Chat tool, Zoom video conferencing and email. This team member will work closely with MaverickRE’s Application Support and Client Success teams. Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally. Applicants should also have exceptional attention to detail and organizational skills with the patience to accomplish repetitive precise tasks. Candidates are not required to have prior real estate or marketing experience, but should be willing to learn the intricacies of the MaverickRE product and the nuances and functionality of the CRMs and TMS tools we integrate with. Overall we are looking for candidates who are quick-thinking, detail-oriented and who are comfortable with technology and data entry/standardization.

Requirements: 

• Knowledge of CRM or TMS software and previous experience entering or editing data within these tools
• Prior Excel or similar spreadsheet software usage, beginner to intermediate skills
• Experience supporting and directly communicating with clients
• Jira, ClickUP, Trello, Monday (i.e. ticketing) software experience
• Zendesk (i.e. email inbox/help desk) software experience
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask, and work independently toward deadlines
• Strong written and verbal communication skills, ability to work well in a small group setting and in a remote work environment
• Ability to understand and convey detailed information
• Understanding of real estate and the real estate profession a plus, but not necessary

Responsibilities:

• Frontline client support via chat software 
• Management and understanding of internal help articles and client facing documentation
• Manually export, normalize, input data into TMS software in order to aggregate and unify data between CRM and transaction records
• Verify existing records to ensure data standards
• Confirm TMS-side updates are reflected in MaverickRE tool and powering reliant features
• Provide overview and status updates to internal teams and clients in technical onboarding phase
• Communicate disparities or insufficient data within the context of the MaverickRE system requirements to escalate to CSM team

System Requirements:

• Processor for both main and backup computer should be 2ghz and above, Intel core 5/7 is highly required
• Ram should be at least 16 gig with 100 gb Free disk space
• USB headset with noise canceling feature
• At least 20 mbps & up wired connection for main isp
• Back up internet is a must (strictly no USB Sticks allowed)

Shift Schedule: 9AM - 6PM Pacific Standard

Rate: PHP 45,000

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