MbM Processes Manager

Manages all activities and staff involved in providing support to a
portfolio of services to its customers and stakeholders, including
strategy, planning, execution, quality assessment, process improvement
and issue resolution. Has accountability for quality execution of
services and compliance with agreed SLAs.

Ensures delivery of products and services to customers and stakeholders
as per Service Level Agreement.
Has accountability for resource and capacity management, employee
engagement and development and workload distribution.
Has responsibility for managing the support organisation and working as
the escalation point for Support issues.
Performs stakeholder management.
Has responsibility for compliance.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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