MCI MITS Tier 2 Sr Assoc

MCI MITS Tier 2 Sr Assoc

Kansas City, MO

Business Consulting/Technology

Job Description

Req ID: req34192

MCI MITS Tier 2 Sr Assoc Summary:

A Managed IT Service Desk Technician, within ourTechnology Consulting group, provides you with a unique opportunity to be apart of our dynamic practice. As our company continues to grow, we are lookingfor individuals who seek roles that expose them to all facets of infrastructureincluding engineering, technology, design and business. Our team is composed ofsmart, self-motivated individuals who thrive in a cohesive and results-orientedenvironment and enjoy the challenge of real responsibility. As a ManagedIT Service Desk Technician, you will work directly with our highly trainedconsultants and have access to a large cross-section of engagements andprojects that will develop your I.T. career.

Profile:

A Managed IT Service Desk Technician provides remotetechnical support to our external managed serve clients. This position requiresstrong technical ability, great customer service skills, and the desire tolearn. These attributes will be used in a fast-paced, fun, team-orientedenvironment.

Job Duties andResponsibilities:

• Provide phone and email technical support for end-users to resolve any hardware or software issues
• Support and troubleshoot workstations, servers and network related issues
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
• Monitor and troubleshoot client backups
• Escalate client issues through the proper channels
• Manage cases according to defined case impact and priority
• Maintain client security standards and confidentiality of information
• Clearly document support issues and all resolution steps in RSM's ticketing system
• Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
• Update cases and communicate with clients as required until issue is closed

Qualifications:

• 2 years of experience working on atechnical helpdesk or equivalent network administration role
• Minimum of 2 years of experiencein software and hardware troubleshooting on laptops, desktops, servers andnetwork equipment
• Microsoft Certification(MCSE/MCSA) and Network+ Certification preferred but not required
• Bachelor's degree (BA/BS) from anaccredited 4-year school is a plus
• Experience with Office 365Administration and associated workloads including Email and SharePoint
• Fundamental understanding ofTCP/IP Networking
• Experience with firewalls, such asCisco, SonicWALL and Meraki
• Experience with VMWare ESX hostsand vSphere Client for administration
• Experience with Windows Servers,Azure AD Administration, SharePoint and Teams Administration
• Experience with remote solutions,such as Citrix, Remote Desktop Services and VPN
• Experience with Apple Hardware andMAC OS X
• Experience with enterprise mobiledevices

Knowledge,Skills and Abilities:

• Highly customer focused withability to provide consistently excellent customer service and professionalism
• Excellent written and verbalcommunication skills
• Able to quickly assess situationsto pinpoint the scope/source of technical issues in a fast-paced environment
• Must be able to manage individualworkload
• Must be a strong team player
• Must possess strong sense ofownership with client relationships

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Location Street Address: 4622 Pennsylvania Ave, STE 1100, Kansas City, MO 64112 USA

Region: Central Region

Position Type: Experienced

Job Type: Full Time

Degree Required: None

Travel Required: No

Sponsor candidates who are not eligible to work in US: Yes

Requisition ID: req34192