Measure Certification Analyst (remote)

This position supports the operation of NCQA's Measure Certification programs by tracking and reporting on business performance for all certified vendors. The candidate is the primary contact for external inquiries. This person organizes and participates in all certification activities, including contract management, vendor training, certification program maintenance and tracking, and communication with external constituents. The position also includes annual analysis of HEDIS and other performance measures for updates and modifications needed to support the vendor testing. This candidate will also support other NCQA units and the evolution of testing programs.

Primary Responsibilities:

Program Testing Tools

• Update and maintain tools needed in the Measure Certification process: Control Flow Diagrams (for annual changes and updates), Web tools (annual updates and vendor changes), measure code tables, programming text.

Primary Contact and Communication

• Serve as liaison to potential vendor clients. Coordinate and track the application and contracting. Establish strong, professional, collaborative relationships with these entities including providing support and clarification on content issues, program objectives, requirements, and fees.

Materials and Documentation

• Update program materials for certification (e.g., letters, certification reports, and press releases). Update and maintain department's webpage content, client contact information and vendor online certification status. Maintain and develop departments' policies and procedures handbook.

Program Tools, Tracking and Reporting

• Update and maintain tools to support program operations; i.e., tracking and reporting on financial indicators, certification information and vendor-specific information. Prepare and present periodic reports as required. Use systems to manage data. Prepare reports to quantify performance and track adherence to program requirements (MS Access & Excel).

Meetings and Seminars

• Support meetings and educational events, vendor conference calls, etc. Manage preparation (e.g., draft presentations, participant registration, and track logistics) for these events. Coordinate and manage meeting logistics, prepare written materials (e.g., agendas, booklets, satisfaction surveys and meeting minutes).

Requirements:

• Bachelor's degree
• 1-year experience in a health care business setting
• Planning and organization skills
• Written and oral communication, interpersonal and team skills
• Ability to function in minimally supervised environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

NCQA is a drug free workplace. NCQA recruits, hires, trains and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws.

NCQA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).