Media Sales Support Representative

Reuters is seeking a talented and experienced Media Sales Support Representative to join our Sales Support team in North America. Reuters Agency is a high growth, diversified business in the heart of the world's largest news organization. Our mission is to be the definitive destination for global intelligence that powers smart decisions. We provide news with impact on people, businesses and markets around the world and serve millions of globally minded individuals and professionals seeking insight and context.

The Media Sales Support Representative role is accountable for supporting the Reuters Sales organization on general sales-related matters, business policy and procedural issues.

About the Role:

As our Media Sales Support Representative, you will:

• Serve as a primary resource for sales and account management teams to understand content/product offerings, business policies, order processing, credits, and procedures and assists in problem solving on all issues
• Permission prospect clients for trials
• Fill in and update regulatory documentation for governmental clients
• Support for administrative tasks relating to order fulfilment (new sales, cancellations, renewals etc.)
• Input billing information (i.e. products, pricing, billing address etc.) into relevant systems, supporting the quote to billing processes
• Escalate and follow up on client's billing and invoicing issues
• Maintaining client data (such as contacts, addresses, service changes etc.) in relevant systems
• Ensure pipeline accuracy and support monthly forecast processes
• Engage with Commercial Policy team to support contract fulfillment and compliance
• Responsible for ensuring procedure changes are supported, implemented and followed to maximize efficiency, delivering quality services to customers for all order to cash processes
• Train or interact with customers (via phone, email) on an as-needed basis
• Serve as a consultant on best practices and knowledge sharing related to new products, sales process best practices
• Provide logistical support for regional sales meetings and other events as needed

About You

You are a fit for the Media Sales Support Representative if you have:

• Language skills: Fluent in English with business level language skills in other European languages desirable
• Experience with Salesforce, and SAP a plus
• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues
• At least 1 years of experience in a business operations, sales support or order management or customer service function
• Strong communication skills (written, oral, presentation)
• Customer-oriented
• Organizational and prioritization skills with attention to detail
• Ability to adapt to dynamic and fast paced work environment
• Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives
• Ability to work in a team environment as well as independently

What's in it for you?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-AY1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following (New York City, San Francisco, Culver City). The base compensation range for the role in any of those locations is $60,200 - $111,800. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Protect yourself from fraudulent job postings click here to know more.

More information about Thomson Reuters can be found on https://thomsonreuters.com.