Medical Case Management Program Coordinator (O-5 Billet) Non-Supervisory

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of Deputy Assistant Director for Clinical Services IHSC Clinical Services Support Unit. The incumbent will report directly to the Medical Case Management Program Manager (MCMPM). This is a non-supervisory position.

As the Medical Case Management Program Coordinator (MCMPC), the incumbent will coordinate continuity of clinical services inclusive of medical and mental health care, for individuals in ICE custody, provide case coordination, monitoring and reporting on significantly ill noncitizens and long-term care noncitizens in custody at IHSC facilities and non-IHSC facilities pursuant to the IHSC national policies and procedures. The incumbent will liaise between ICE, IHSC and other designated stakeholders.

SUPERVISORY CONTROLS:
The incumbent reports to and works under the supervision of the Medical Case Management Program Manager. The employee receives general direction from the MCMPM and supervisory chain who outlines assignments and projects, establishes timeframes, and provides guidelines for scope of the assignment and possible approaches for completion of work. The employee independently develops work plans for the accomplishment of assigned objectives, carries out, assignments and advises the supervisor of changes, precedent setting, or controversial issue.

The employee plans and organizes his/her own work, determines the sequence of assignments, selects, and develops methods, and seeks assistance from experts only rarely; works independently to resolve complex and unusual issues, through research, analysis and action; assists with development of conclusions and recommendations necessary to implement the objectives and policies. The incumbent uses initiative in carrying out assignments and independently develops solutions to deviations, problems, or unusual situations. The incumbent assignments are usually long-term, recurring, or broadly defined. The supervisor reviews completed work for soundness of overall approach, effectiveness in meeting requirements or producing expected results, the feasibility of recommendations, and adherence to requirements, and compliance with policies pertinent regulations, civilian accreditation agency requirements and standing operating procedures.

May be required to collaborate and work effectively with internal agency stakeholders ICE/ERO/local custody as required, in order to explain, coordinate, interpret and seek support for policies, procedures, programs, plans or individual actions (often of a controversial and complex nature) in which an extensive amount of explanation and tact is required.

Assignments are usually of a long-term, recurring or broadly defined nature. Officer plans, and organizes own work, determines sequence of assignments, selects and develops methods and seeks assistance from experts only rarely. Work is reviewed for attainment of objectives. Guidelines may be applicable to some but not all parts of assignment and may contain some inconsistencies and be partially unconfirmed. Selection and adaptation from available possibilities involving a moderate amount of modification and innovation is required. The officer uses judgment in interpreting and adapting guidelines such as PHS policies, regulations, precedents and work direction for application to specific cases.