Member Experience Content Specialist

Responsibilities:

• Update all customer-facing support messaging, including support bots, the Help Center, Scoring Chart, and resource articles for accuracy

• Generate and refine copy in all customer-facing support messaging to present it to Members in a clear and concise manner

• Identify and fill gaps in customer-facing support content

• Conduct A/B tests and experiments to optimize bot flows, Help Center content, and copy

• Collaborate with the analytics team to set up and monitor Help Center, Support Bot, and blog data

• Create new how-to videos and resource articles to answer commonly asked Member questions

• Update PrizePicks Promo Today on a daily basis to present promotional details in a clear and concise manner

• Craft saved responses for support reps to use to answer trending questions 

• Proactively post statements to the Support Twitter to respond to major app issues

• Create automated support emails and push notifications that trigger on various app events, such as deposit and withdrawal failures

Requirements:

• 1+ year of experience in copywriting or content marketing

• Strong written communication skills

• Highly motivated self-starter

• Experience working in a digital customer service role is preferred

• Experience in content or marketing automation is preferred

• Passion for fantasy sports and gaming, strongly preferred

• Data-driven and numbers-oriented 

• Remote optional, Atlanta preferred