Member Experience Senior Analyst

MEMBER EXPERIENCE SENIOR ANALYST

Current is a leading U.S. fintech serving people who have been overlooked by traditional banks and one of the fastest growing companies with nearly 4 million members. Headquartered in NYC, our results-driven environment enables us to build better products, grow faster and empower everyone on our team to have an impact on our business and our mission to improve financial outcomes for our members.

ABOUT THE ROLE:

At Current, data is at the core of everything we do. As a Senior Analyst in the Member Experience team you will lay the foundation for how we drive and measure our teams’ performance.  This includes work to both understand and measure KPIs, as well as at the ground level investigating past, current, and future member experience initiatives.  

RESPONSIBILITIES:

• Conduct in-depth analyses which illuminate opportunities to improve the member experience and deliver intelligent, efficient customer service.  Provide data-driven recommendations to maintain and improve team KPIs.

• Own performance dashboards and alerting to help the Member Experience team understand the health of our KPIs

• Develop frameworks and conduct analyses to inform the relationship between user experience and business outcomes

• Collaborate with Member Experience strategy, operations, product, data science, and strategic finance teams to define customer-facing experiments, measure the impact on the business, and iterate on results

• Assess the impact of new product features on member experience

• Own the Member Experience data infrastructure and continually push for ways to improve our data integrity, availability, and richness

ABOUT YOU:

• Love numbers - nothing excites you more than diving into a fresh dataset

• Highly technical - your SQL skills are the envy of all your friends and you pick up new tools easily

• Critical mindset & detail oriented - you consider problems from all angles to remove bias and touch bottom on key assumptions

• Results oriented - you are willing to get your hands dirty and do whatever it takes to ensure success.  You ground your contributions in real customer and business impact.

• Curious - you seek to understand the why behind the numbers and love nerding out over a new insight

• Strong communicator - you enjoy sharing your work and clearly communicate takeaways and next steps

• Creative problem solver - able to identify real obstacles and present viable solutions

REQUIREMENTS:

• Bachelor’s degree in Statistics, Engineering, Economics, Business, or related field

• 2-5 years as an individual contributor performing quantitative analysis, preferably for an internet or technology company

• Ability to write and execute complex SQL queries

• Experience designing experiments, preferably in a business context

• Strong analytical, problem-solving, communication and collaboration skills

• Self-starter with a desire to learn and the ability to rapidly understand the business and its drivers

• Able to handle competing priorities and influence leadership decision-making

BENEFITS:

• Competitive salary 
• Meaningful equity in the form of stock options 
• 401(k) plan with company matching
• Discretionary performance bonus program 
• Biannual performance reviews
• Medical, Dental and Vision premiums covered at 100% for you and your dependents 
• Flexible time off and paid holidays 
• Generous parental leave policy
• Commuter benefits 
• Fitness benefits
• Healthcare and Dependent care FSA benefit 
• Employee Assistance Programs focused on mental health 
• Healthcare advocacy program for all employees 
• Access to mental health apps 
• Team building activities
• Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches