Member Support Representative - Atlanta

Job Description - Member Support Representative

PrizePicks is the largest independently owned and fastest growing Daily Fantasy Sports (DFS) platform in North America, serving over 600,000 members and paying out over $250 million in winnings inception to date. Centered around real-money over/under predictions, PrizePicks is the simplest variety of DFS and offers the widest breadth of sports coverage in the industry. In 2021, members had the opportunity to play over 40 distinct markets throughout the year. Boasting partnerships to date with the Atlanta Falcons, Atlanta Braves, and Miami Marlins, as well as Ghost Gaming, PrizePicks is the closest legal alternative to legal mobile sports betting in the majority of the United States. With an existing digital footprint covering more than 65 percent of the U.S. population, PrizePicks is the most accessible game for the masses. PrizePicks was recently recognized as the 2021 Fantasy Sports Business of the Year Award and for Best Product Experience from an Operator by the Fantasy Sports & Gaming Association. The company is headquartered in Atlanta, but remote is an option for the immediacy of this position. PrizePicks is available in the App Store and Google Play or at prizepicks.com.

• Respond to member complaints, requests, and inquiries in a professional and timely manner

• Comply with all organizational and departmental policies and procedures to ensure a world class member experience

• Drive customer testimonials upon eliciting positive customer sentiment

• Willingness to be available on nights & weekends around the sports schedule

• Participate in activities designed to improve customer experience and business performance

• Develop strong understanding of our product and contribute to future product roadmap

• Communicating with the linesmaking and promotion departments as it relates to member inquiries and promotion redemptions

• Support the needs of the Game Operations and Risk departments as it relates to member interaction

• Strong communication skills, both verbal and written

• Able to work successfully in a team environment

• High degree of integrity

• 5 day weekly availability covering 40 hours per week

• Holiday and Big game day availability

• Ability to adapt to different types of personality types 

• Ability to listen attentively to member needs and concerns; demonstrate empathy and build rapport

• Ability to come to a resolution with a customer and know when to escalate it to a team member

• Ability to further your knowledge of live Sports markets as it relates to PrizePicks.

• Medical, Dental, Vision & Long-term Disability insurance

• A generous family leave & new child policy

• A generous Paid Time Off & Holiday policy

• An Employee Referral Program, which rewards you for recruiting talent from your network to our organization

• A vibrant work-environment where quality and innovative work do not go unnoticed

• Significant opportunity for growth and career advancement based on performance 

• PrizePicks agrees DFS partnership with Atlanta Falcons (SBC Americas)

• PrizePicks Continues to Post Record Months to Begin 2021, Expands Leadership Team With an Eye Toward Category Growth (Yahoo Finance)

• PrizePicks Stacks Its Chips for the Future, Closes Round of Strategic Investors (AP News)

• CSL Esports joins forces with PrizePicks (Esports Insider)