Member Support Team Lead

PrizePicks is looking for an experienced Member Support Team Lead to join our Member Experience Team. This is a great opportunity to join our growing company and make a difference in the fantasy sports industry! 

• Participate in all responsibilities listed for Member Support Representatives as needed
• Lead the member support team by example through complying with all processes and SOPs and delivering a world class member experience in every interaction
• Receive and resolve any member interactions escalated by member support representatives per the escalation protocol
• Supporting efforts around the accumulation of metric as requested by Supervisors and Directors
• Responding to member reviews across various platforms (App Store, Google Play Store, etc.)
• Processing Velocity Limit Request in a timely manner
• Processing Member Entry Limit Request in a timely manner
• Updating member account status as directed by Risk Management
• Support the activities of the Member Retention team as it relates to member promotion eligibility
• Notify Late Night Operations of necessary shift endorsements

• Mastery of all Member Support Representative activities
• Strong communication skills, both verbal and written
• Time management and organizational skills
• Able to work successfully in a team environment
• High degree of integrity
• 5 day weekly availability covering 40 hours per week
• Holiday and Big Game day availability

Atlanta, GA

In addition to your great compensation package, company subsidized medical/dental/vision coverage plans and matching 401(k), we’ll shower you with perks including: 

• Break room with ping pong, endless snacks and in-office lunch once a week
• Unlimited PTO to encourage a healthy work/life balance (2 week min required!)
• Modern work schedule focused on getting the job done, not hours clocked
• Workplace flexibility
• Company and team outings, we encourage a tight-knit workplace
• Generous Maternity AND Paternity leave (16 weeks!)
• Annual bonus & stock options
• Wellness program
• Company equipment provided (Windows & Mac options)
• Annual performance reviews with opportunity for growth and career development